IT Manager

Overview

( 19127 ) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Set in the vibrant heart of Cape Town’s waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands;
One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure.

This is not simply our job, it’s our passion.

• Analyses information and evaluates results to choose the best solution and solve problems.
• Inspects and ensures the maintenance of the IT equipment or the IT environment.
• Ensures that computer and network operations are monitored at the property
• Ensure backup/recovery functions are performed on scheduled basis
• Manages IT activities to ensure the property infrastructure and applications systems are functional at all times
• Follows brand standards for system make, model, configuration as well as for processes
• Maintain inventories of hardware, software, software licenses, vendors
• Maintains user access to systems, including validating approvals of access requests/changes/removals, and timely action to avoid impact on business or risk. These systems include (but are not limited to):
• PMS
• POS
• Finance systems
• File system
• SPA / Golf / Retail
• PBX
• CCTV
• Sets up new laptops / desktops / servers as per standards and ensures it is maintained
• Provides Internet support and maintenance to both guests and colleagues
• Provides or manages IT related training
• Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards
• Enforces IT policies and standards protecting company hardware, software, confidential data, and other resources at the property, including maintaining GPDR and PCI compliance
• Develops specific goals and plans to prioritize, organize, and accomplish your work
• Performs an assessment of needs, ensuring compliance with brand specific standards, operational budget, and capital requirements
• Undertakes, as required, cost benefit analysis on all IT related expenses and identifies opportunities for cost savings
• Determines priorities, schedules, plans and necessary resources to ensure completion of any property projects on schedule, on budget and according to specification
• Ensures problems are correctly reported, routed, tracked, and solved, with the system user being always informed of situation
• Ensures regular on-going communication in all areas of responsibility to executives, peers, subordinates, owner representatives, partners, and Global Office IT on relevant information in a timely manner
• Keeps up-to-date technically and applies new knowledge to your job, in line with company direction
• Demonstrates knowledge of job-relevant issues, products, systems, and processes
• Provides technical expertise and support to colleagues and guests
• Works with the Purchasing Manager to ensure all IT related purchase requests are in line with Company policy and the required quotations are obtained
• Works with the Global IT Office on company roll-outs, implementation of new systems and IT service & security requirements
• Maintains a rolling 5-year CAPEX plan to ensure new projects as well as replacement is done in an organized and well-communicated manner
• Assists with any other duties as required by the management team

• Previous experience as an IT professional is required
• Degree or Diploma…