Customer Support Specialist

Job in Cape Town, 7100, South Africa

Listing for: 60degrees

Full Time position
Listed on 2026-02-12

Job specializations:

IT/Tech
HelpDesk/Support, Technical Support
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Bilingual, Technical Support

Job Description

THE OPPORTUNITY THAT AWAITS YOU

Do you love solving puzzles, calming storms, and turning complex problems into smooth solutions? We’re looking for a Customer Support Specialist to be the voice of trust in a high‑growth fintech environment.

This isn’t just about closing tickets, it’s about helping people navigate cross‑border payments, crypto trading, and financial journeys with empathy, speed, and precision. You’ll be the person customers remember for making their day easier.

YOUR KEY RESPONSIBILITIES

Manage incoming queries across multiple channels

Troubleshoot transaction issues including cross‑border payments, FX, and wallets

Guide users through onboarding and compliance (KYC)

Identify suspicious activity and escalate to compliance teams

Educate customers on platform features and maintain knowledge bases

Provide actionable feedback to product teams

OUR REQUIRED EXPERTISE

3+ years in Customer Support (fintech, banking, SaaS preferred)

Strong communication skills - able to simplify complex financial concepts

Tech‑savvy with support tools (Zendesk, Intercom, Freshdesk)

Problem‑solving mindset with empathy and patience under pressure

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