Zoho Administrator & Technical Consultant; BAE

Role Overview

Boomerang is seeking a skilled Zoho Administrator & Technical Consultant to own the day-to-day administration, optimization, and enhancement of Boomerang’s Zoho ecosystem.

This role is responsible for ensuring that Zoho platforms support Boomerang’s operational efficiency, talent lifecycle, customer engagement, and digital transformation objectives
, while also leading Zoho-related projects and AI enablement initiatives
.

Key Responsibilities

1. Zoho Platform Administration

• Administer and support Boomerang’s Zoho applications, including:
• Zoho People
• Zoho Recruit
• Zoho CRM
• Zoho Desk
• Zoho Cliq
• Manage users, roles, permissions, workflows, automations, and integrations.
• Ensure system availability, data integrity, and performance across all Zoho platforms.
• Provide day-to-day support and troubleshooting for internal users.

2. Zoho Enhancements & Continuous Improvement

• Analyse existing Zoho configurations and identify opportunities for process improvement and automation
  .
• Design and implement enhancements to:
• HR processes in Zoho People
• Recruitment workflows in Zoho Recruit
• Sales, customer, and operational processes in Zoho CRM
• Maintain and evolve workflows, blueprints, custom fields, and reports.
• Ensure solutions align with business objectives and best practices.

3. Zoho Project Delivery

• Lead and support Zoho-related projects
  , including:
• Enhancements to existing Zoho platforms
• Implementation of new Zoho products as required
• Gather, document, and validate business and system requirements
  .
• Produce system design documentation
  , configuration specifications, and test plans.
• Coordinate testing, deployment, and user adoption activities.

4. Zoho AI, Bots & Automation

• Implement and enhance Zoho AI capabilities
  , including:
• Internal bots (e.g. HR, IT, operational support bots)
• External bots integrated into the Boomerang website
• Configure AI-driven features such as:
• Intelligent recommendations
• Automation triggers
• Conversational interfaces
• Identify opportunities to reduce manual effort through AI and automation.

5. Stakeholder Engagement & Enablement

• Work closely with HR, Recruitment, Operations, Sales, and IT stakeholders.
• Translate business needs into effective Zoho solutions.
• Support user training, documentation, and change management.
• Act as a trusted Zoho subject-matter expert within Boomerang.

Required Qualifications & Experience

• Formal qualification in Information Technology
  , Computer Science, or a related field.
• Proven experience administering and configuring Zoho applications
  .
• Hands-on experience with Zoho People, Zoho Recruit, Zoho CRM, and Zoho Desk
  .
• Strong expertise in:
• Requirements gathering and documentation
• System and solution design
• Zoho configuration and customisation
• Experience delivering Zoho enhancements or implementation projects.

Preferred Qualifications & Experience

• Zoho certifications and/or formal Zoho training.
• Experience with Zoho AI, bots, or automation tools
  .
• Exposure to HR systems, recruitment platforms, CRM, or service desk environments.
• Experience working in a BPO or services organisation
  .
• Knowledge of integrations and APIs within the Zoho ecosystem.

Key Skills & Attributes

• Strong analytical and problem-solving skills.
• Excellent documentation and communication ability.
• Structured, detail-oriented, and process-driven.
• Comfortable working independently and managing multiple priorities.
• Curious and proactive about automation, AI, and digital improvement.

Why Join Boomerang

• Own and shape Boomerang’s core business systems
  .
• Work on real-world AI and automation use cases.
• Collaborate with a high-performing technical leadership team.
• Opportunity to grow into a senior Zoho consultant or solution architect role
  .