Junior Technical Manager - CPT

ENVIRONMENT

A Managed IT Services Provider is seeking a Junior Technical Manager who will be supporting the Technical Manager in overseeing daily technical operations, managing technicians, coordinating projects and ensuring high-quality service delivery. This role bridges hands‑on technical work with people management and operational coordination. The position focuses on improving technician performance, maintaining service standards, assisting with project delivery and helping grow the technical division into a profitable, efficient unit.

• Assist with managing field technicians and installers
• Allocate jobs and support daily scheduling
• Monitor attendance, productivity and job completion
• Provide on‑the‑job coaching and basic performance feedback
• Assist with onboarding and training of new technicians
• Ensure technicians follow company processes and standards

• Support troubleshooting of escalated technical issues (CCTV, networking, VoIP, IT support)
• Review completed jobs for quality and compliance
• Assist with site inspections and installations when required
• Ensure correct use and care of company tools, vehicles and equipment

• Help manage small to medium technical projects
• Ensure jobs are completed on time and within scope
• Liaise with sales and admin teams regarding technical requirements

• Handle client queries or complaints escalated from technicians
• Ensure professional conduct on customer sites
• Assist in improving customer satisfaction and service delivery standards

• Assist with KPI tracking for technicians
• Provide basic reports on job status, call‑outs and productivity
• Help maintain accurate records in ZOHO CRM
• Support stock control and technical inventory management

• Certificate or diploma in IT / Networking / Technical field

• 2–4 years hands‑on technical experience (IT support, CCTV, networking, or similar)
• Some leadership or senior technician exposure advantageous

• Strong understanding of IT infrastructure and/or CCTV systems
• Basic networking knowledge
• Ability to troubleshoot hardware and software issues

• Basic people management skills
• Ability to motivate technicians
• Good organisational and time management skills

• Professional communication
• Problem‑solving mindset
• Calm under pressure
• Detail‑oriented
• Willingness to learn management responsibilities
• Valid driver' license