Sales Operations Manager

About Us

The Company

Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers.

Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices.

The Product

Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross‑channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision‑making and paves the way for marketing creativity that delivers customer engagement h powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, Whats App, chat, push, social, ads, and more.

This isn’t just any Sales Ops gig. This is your chance to be part of the engine behind a global Martech powerhouse.

As Sales Operations Manager, you’ll be one of the key super‑user admins on our brand new Hub Spot CRM and Deal Hub CPQ. You are the human glue connecting sales, marketing, and success. You’ll optimize processes, spark efficiency, and deliver insights that actually move the needle.

You’ll collaborate with brilliant people across continents, build slick systems, and shape the way we sell—now and in the future. If you get a kick out of solving complex puzzles, building things that scale, and making life easier for your teammates—you’re going to love this.

Sales Enablement & Training

• Design onboarding and training experiences people actually enjoy (seriously)
• Create crystal‑clear documentation that turns “Where’s the manual?” into “That’s SO helpful!”
• Be the friendly face of CRM and CPQ support—coach, troubleshoot, and champion best practices

Process Optimization

• Spot bottlenecks like a hawk and crush inefficiency like a boss
• Partner with teams across time zones to build workflows that just work
• Keep data clean, structured, and ready for action

CRM and CPQ Management

• Optimize Hub Spot like a pro—automations, custom fields, reporting… the whole shebang
• Drive adoption, track usage, and continuously improve the CRM experience

Reporting & Insights

• Turn messy data into meaningful insights that drive strategy
• Build dashboards that actually get used
• Help leadership make confident, data‑driven decisions by identifying and surfacing trends

This is a hybrid role, with in‑office days on Tuesdays and Thursdays, supporting our EMEA shift.

To kick things off, you’ll work EMEA hours (9:00 AM – 5:30 PM) from August 2025 to January 2026 to support the CRM and CPQ migration and build strong internal connections.

From there, you’ll rotate across global shifts to support teams in:

• JAPAC: 2:00 AM – 10:30 AM
• EMEA: 9:00 AM – 5:30 PM
• US: 2:00 PM – 10:30 PM

(Schedules may flex slightly with daylight saving and team needs.)

You’ll be joining Biz Ops—a small‑but‑mighty team of builders, fixers, and enablers. We love clarity, crave efficiency, and live for that moment when everything just clicks. We’re doers. We’re problem‑solvers. And we make it fun while we’re at it.

We live by these values:

• We respond with a positive, can‑do attitude
• We take ownership
• We collaborate, communicate and enable each other
• We are innovators
• We make things scalable, repeatable and robust
• We digitalize and eliminate manual processes
• We care about data quality (a lot!)
• We always operate with integrity
• We celebrate quick wins and our success
• We have fun!

Must‑Haves

• 3+ years in Sales Operations (extra kudos if it’s in SaaS)
• Hub Spot power user
• Strong grasp of sales…