IT Manager

THE MISSION

You are the wizard behind Mama’s digital universe‍♂️mixing technology, connectivity, and innovation so everything runs smoothly behind the scenes while the good vibes stay front and center.

As our IT Manager, you keep Mama connected, protected, and powered up. From lightning-fast Wi-Fi ⚡ to secure systems and seamless integrations , you make sure our teams and guests never see the glitches — only the magic. You translate tech into simplicity, solve problems before they appear, and ensure every digital touchpoint works effortlessly so Mama can focus on what she does best: creating unforgettable experiences.

Here’s what you’ll be responsible for:

• Digital Guardian ️
  Oversee all IT systems, networks, and infrastructure to ensure secure, stable, and uninterrupted operations across the property.

• Systems & Network Master
  Manage servers, connectivity, Wi-Fi performance, hardware, and software to deliver seamless technology experiences for guests and teams.

• Cybersecurity Protector
  Safeguard Mama’s digital environment by maintaining security standards, data protection practices, backups, and system integrity.

• Tech Support Hero ‍♂️
  Provide responsive IT support to team members, troubleshooting issues quickly and ensuring minimal operational disruption.

• Innovation Driver
  Identify new technologies and smart solutions that enhance efficiency, improve workflows, and elevate the guest experience.

• Systems Integrator
  Ensure smooth functionality and integration of hospitality systems including PMS, POS, finance, and operational platforms.

• Project & Implementation Leader ️
  Coordinate IT installations, upgrades, and system rollouts, ensuring projects are delivered on time and aligned with business needs.

• Compliance Champion ✅
  Maintain IT policies, licensing, and brand standards while ensuring alignment with Ennismore and regulatory requirements.

• Vendor Relationship Manager
  Collaborate with external providers and partners to ensure service quality, performance standards, and cost efficiency.

• Compliance Champion ✅
  Maintain IT policies, licensing, and brand standards while ensuring alignment with Ennismore and regulatory requirements.

• Team Enabler ⚡
  Train and support teams on systems and tools, empowering colleagues to confidently use technology in their daily roles.

MADE FOR YOU… ONLY IF ✨

• You have 5+ years of IT leadership experience in hospitality
• You know hotel tech ecosystems inside out — PMS, POS, networks, and integrations
• You’re calm under pressure and love solving puzzles ⚡
• You combine technical expertise with strong people skills
• You explain tech without jargon — making the complex feel easy
• You’re proactive, organized, and always one step ahead
• You care deeply about cybersecurity and data protection
• You thrive in fast-paced, lifestyle hospitality environments
• You’re hands-on — equally comfortable strategizing or fixing a printer if needed ️
• You lead with positivity, collaboration, and solution-focused energy

YOUR LITTLE EXTRAS

• Pre-opening hotel experience ️
• Experience with Opera, Sun Systems, or similar hospitality platforms
• Knowledge of cloud systems, networking, and cybersecurity best practices ☁️
• Multi-property or international exposure ✈️
• A personality that blends tech precision with Mama’s fun, bold spirit

Next, we're sure you know the tune :

• First melody: “At Mama, no AI! We review your application in person and take the time to understand your background.
• First verse: We organise an initial telephone interview with our People & Culture Team to see if your application fits in with our rhythm.
• Chorus: Once you've passed the phone interview, we'll arrange a remote meeting or a meeting at Mama to meet the Gang!
• Last verse: Naturally, you'll receive a response from us within two to three weeks at the latest, whether it's a ✔️ or a ✖️.