Media Operations Manager; Digital Agency

Media Operations Manager (Digital Agency)
Join a Growing Digital Media Division Servicing the UK Market
Cape Town – R40,000 to R50,000 CTC per month – UK Hours

About Our Client
Our client is a dynamic, full-service digital agency based in South Africa, rapidly expanding through a dedicated division supporting a UK agency partner. The focus is on digital media and performance marketing, with an emphasis on operational clarity, delivery excellence, and team collaboration. The agency offers a fast-paced, growth-oriented environment where systems, efficiency, and high standards are key.

The Role:

Media Operations Manager
This role exists to ensure smooth, efficient, and high-quality campaign delivery across a rapidly scaling UK media division. As Media Operations Manager, youll lead and refine operational workflows, manage resource planning, and oversee QA processes across multiple performance marketing pods. You will collaborate across client, delivery, and media teams to maintain delivery standards, improve systems, and enable scalability.

Key Responsibilities

• Minimum 5 years experience in digital media operations or campaign delivery

• Oversee end-to-end workflow across all campaign pods (Social + Google)

• Manage timelines, resourcing, workload balancing, and campaign delivery tracking

• Lead quality assurance on all campaign builds, ad setups, and reporting outputs

• Develop and maintain SOPs and delivery frameworks for scalability and efficiency

• Own Asana (or similar) for task tracking, dependencies, and team coordination

• Standardise processes and best practices with Paid Performance and Client Leads

• Support tool integrations and automation initiatives (e.g., Prisma, Smartly, Datorama)

• Coach and support team members on operational excellence and QA

• Provide operational updates and insights to senior leadership and client stakeholders

About You

• 5+ years of experience in digital marketing operations or media delivery

• Strong grasp of performance media processes, QA, and campaign structures

• Proficient in delivery tools such as Asana, and familiar with platforms like Meta, Google, Tik Tok, and Smartly

• Proven ability to manage workflow, resourcing, and delivery across multiple teams

• Systems-driven, process-oriented, and detail-focused

• Collaborative communicator who thrives in cross-functional roles

• Comfortable working UK business hours from Cape Town

• Experience working with UK or international teams is an advantage