Senior Business Support Specialist

Position: Senior Business Support Specialist (Fixed Term - 12 months)

Description

Supports the running of production applications and processes by providing a Service Desk facility to assist business unit clients with daily production incidents and queries.

Support for production Money in and Money out processes.

Provides temporary workarounds for incidents, to ensure the service are restored to normal to achieve Service Level Agreements.

Provides advice and consultation to the business across products and processes which includes collections from bank accounts and/or payrolls and disbursements.

Implements cost saving / optimisation initiatives.

Participates in systems and process handover process.

Super user on applications they support.

Communicates effectively regarding support related activities.

Participates in software and/or hardware upgrades.

Responsible for problem management by doing root cause analysis of incidents to pro-actively manage reoccurrences.

Requirements:

Matric and Degree

Must have knowledge of IT processes and technologies.

CRM role within user community, coaching and mentoring users.

Deep understanding and knowledge of bulk collections and disbursement of money business processes, procedures, policies and practices

Knowledge on Early Debit Orders and Tracking

Basic knowledge of accounting

Technical Skills

Advanced Excel

SQL

Power BI

Presenting to Senior Stakeholders

Skills

Advanced Microsoft Excel Skills, Computer Literacy, Database Administration, Database Management Systems (DBMS), Database Queries, Data Controls, Document Management, Executing Plans, Expertise Management System, Knowledge Management, Metadata Management, Microsoft Power Business Intelligence (BI), Object-Oriented Database Management System (OODBMS), Office Systems, Oral Communications, Policies & Procedures, Stakeholder Presentations, Structured Query Language (SQL), Test Case Management

Competencies

Collaborates Communicates Effectively Decision Quality Ensures Accountability Manages Complexity Optimizes Work Processes Plans and Aligns Tech Savvy

Education

NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent

Closing Date

24 February 2026 , 23:59