IT​/Tech Operator, IT Support

Make sure that the following information is provided with your application:

• Previous Employers (If Applicable)
• Duties and Achievements
• Contact numbers
• Include all working experience, even if not directly related to your field of expertise
• Include certified copies of your qualifications and  with your application
• It is compulsory to complete the above information

Applications that do not meet this requirement will automatically be disqualified.

Sintrex is passionate about the innovative pursuit of excellence in providing end-to-end IT management and consultative IT services that create reliable, robust and user-friendly solutions. Through a culture of excellence, partnership and fun, Sintrex attracts and empowers staff with an inspirational work experience, world class software and globally renowned suppliers and partners to deliver services and solutions to their clients, helping to secure and enhance their IT reputations.

The successful candidate will be part of a team in a highly pressured environment. We encourage our team members to take ownership of their responsibilities.

The successful candidate will be responsible for first-line support, and maintenance of our client’s corporate network infrastructure. This role is the first line of defense, ensuring network availability, performance, and security by proactively identifying and resolving incidents. The ideal candidate is highly observant, process-driven, and possesses a solidfoundational understanding of network technologies.

Candidates who do not thrive under pressure and who are not inherently dedicated to being the best they canbe through a self-learning attitude do not enjoy our environment.

• Operation of network and system monitoring systems for clients
• Act on alarms and other associated commands or messages displayed on monitors / displays
• Perform system administration tasks and maintain the database of monitored objects
• Health checks and compilation of daily, weekly and monthly reports
• Develop an awareness of a wide spectrum of IT technologies
• First line support offered
• Improvements to health checks made on an ongoing basis
• Continuously monitoring of client's infrastructure, according to SLA
• Timeously responding to exceptions according to SLA.
• Administration maintained according to client SLA
• Continuously updating client and engineer of changes made
• Standard report generated on request
• Patch and/or hot fix release testing
• New and current systems testing
• RT system to be maintained
• Effective communication between team members and clients
• Continuously keeping documentation up to date
• Grade 12
• A+ and N+ or similar IT related qualification (CompTIA Network +)
• Basic understanding of hardware, operating systems (Linux or Windows), applications and networking
• Foundational networking knowledge (TCP/IP, Subnetting)
• Basic systems administration tasks
• Experience in the installation and set-up of networks, servers or workstations will be an advantage
• Advanced Excel and Word skills
• Basic scripting will be an advantage
• Passion for technology and learning
• Strong presentation and communication skills
• High degree of professionalism
• Strong influencing skills as well as relationship and network building skills
• Team orientated as well as ability to work independently
• Able to work under pressure
• Strong analytical skills and problem-solving skills
• High level of customer service
• Willingness to learn
• Show good judgement in all decisions to ensure sustainability