Content Marketing Specialist

Cape Town, ZA

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We’re seeking a dynamic Content Marketing Specialist to develop and execute impactful B2B content strategies. In this role, you’ll craft compelling, data-driven content that builds brand authority, engages target audiences, and drives qualified leads across multiple digital channels.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre‑employment test.

• Write blogs, case studies, whitepapers, and email content.
• Support webinars, video scripts, and customer stories.
• Optimize content for SEO and buyer journey stages.
• Collaborate with Sales on account‑targeted content.
• Measure and improve content performance.

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities.

• Bachelor’s degree in Marketing, Journalism, Communications or equivalent experience.
• 2 years of experience in content creation or digital marketing.
• Strong writing, editing, and research skills.
• Knowledge of SEO and performance metrics.
• Ability to write for executive and technical audiences.
• Experience with CMS and automation tools preferred.

• Must be authorized to work in the country where the job is based.

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

• Annual Leave Earn paid time off to rest, recharge, or attend to personal matters.
• Health Benefits After probation, employees qualify for Medical Insurance. This gives you access to general practitioners, chronic medication, basic dental and optical care, as well as emergency services, ensuring essential healthcare support and peace of mind.
• Career Growth We prioritize internal promotions and offer clear pathways for advancement across departments.
• Paid Training Gain valuable skills and knowledge while earning a salary.
• Positive Work Environment Join a collaborative, team‑oriented culture that values engagement and support.
• Casual Dress Code Enjoy a relaxed dress policy that lets you work comfortably.

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place…