Software Trainer & End-User Support

Introduction

Our client, a large and well-established national law firm with offices across South Africa, is seeking to appoint a Software Trainer & End-User Support professional to join their Cape Town team.

This is an excellent opportunity for a junior IT or training professional looking to build a career within the legal technology environment, supporting legal professionals through software training, user support, and system adoption. The role combines hands-on user engagement, training delivery, and application support, making it ideal for someone who enjoys working with people while developing technical expertise.

Experience with in the legal industry or supporting professional services environments will be advantageous, although not essential. The firm offers exposure to specialised legal software platforms and a collaborative, professional working environment.

Key Areas of Responsibility

• Provide end-user IT training and software support to staff
• Respond to support requests via email, helpdesk system, and telephonic queries
• Deliver software training and conduct user skills assessments (MS Office, iManage, CMS)
• Assist users with MS Office, iManage/Worksite, and other application queries
• Create, maintain, and publish system training documentation and user guides
• Support boardroom, Microsoft Teams, and meeting room technology connections
• Maintain meeting room and connection scheduling calendars
• Ensure compliance with company policies, legal regulations, and IT standards
• Provide software support and training across Cape Town and Stellenbosch offices
• Occasionally assist national offices and users when required

Minimum Requirements

• Grade 12 (Matric)
• 1–2 years’ relevant experience in software training, IT support, or end-user support
• Windows 11 knowledge and troubleshooting ability
• Intermediate Microsoft Office skills (Word and Excel essential)
• Experience assisting end users with software training or system support
• Previous MS Office training exposure (Word and Excel)
• Strong diagnostic and problem-solving skills
• iManage / File Site experience (Advantageous)
• Valid driver’s licence and reliable transport (travel between Cape Town & Stellenbosch offices when required)

Key Competencies

• Friendly, professional, and customer-focused approach
• Strong interpersonal and relationship-building skills
• Clear written and verbal communication skills
• Ability to transfer knowledge effectively through training
• Strong organisational and multitasking ability
• Attention to detail and confidentiality awareness
• Ability to prioritise tasks and work independently
• Willingness to learn and take initiative
• Ability to work both independently and within a team environment

Remuneration

Market Related Salary

Why Join This Firm

• Opportunity to gain experience within a leading national law firm
• Exposure to specialised legal software and systems
• Career development within legal technology and IT training
• Professional and collaborative working environment
• Hands-on experience supporting legal professionals nationwide

Interested?

Apply online

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