ZAF-CSR VT Nightshift

Overview

To provide a Simply Brilliant customer experience by professionally and courteously handling all customer contact in compliance with company directive. To actively promote the Brand by providing quality customer service at every instance, promoting products and services whilst stimulating revenue for the business. To handle day to day customer requests received via different channels of communication and as per Client guidelines.

“Teleperformance is a Regulated Financial Company operating largely in the BFSI sector. As such, it is a condition of numerous Service Level Agreements with many of our clients that Employees possess acceptable credit scores and that they have no criminal records throughout their employment tenure with our Company. For this reason, employment of any prospective job candidate is subject to the outcome of satisfactory references, credit & criminal checks.

Sshortlisted job applicants will thus be required to sign a consent form to undergo the afore-mentioned checks as part of our Recruitment process with our registered service provider.”

Qualifications

Education and Specific Training
Work Experience
 Matric/ Equivalent  Minimum of 6 months – 12 months’ experience working within a similar service/Sales
driven environment. (US Telecommunications)  Experience in technical support/Sales and or telecommunications environment  Good knowledge of operating systems  Knowledge of and/or solid understanding of Wi-Fi, configuration of cable modems,
routers, switches, cell phones and other networking peripherals.

-advantageous  Competence of the MS Office Suite.  Maintain campaign performance, quality, regulatory and compliance standards  Experience delivering service/sales to a US Market-required

Responsibilities