Desktop Support Analyst

Overview

The role will contribute to delivering on the team purpose which is to enable users with the tools to perform their role within Allan Gray.

Responsibilities

§ Onsite support for daily incident and service requests resolution.

§ Use ISM Tool to complete daily operational tasks in a methodical and timeous manner.

§ Assist with commissioning and decommissioning of machines using SCCM

§ Assist with Desk moves

§ Be willing to work After Hours on standby support / due to project related tasks.

§ Document procedures and troubleshooting

§ Package software using SCCM

§ Image machines (Laptops and Desktop) using SCCM

Skills

§ Passionate about technology

§ Attention to detail

§ Problem solving skills

§ Ability to work well under pressure

§ Effective communication style

§ Methodical approach to work

§ Prioritization of Daily tasks based on urgency and impact

§ SCCM Packing / Deployment / Reporting skills (Intermediate
- Advanced)

§ Office 365 support (Intermediate-Advanced)

§ Windows 10 (Intermediate – Advanced)

§ Smart device support (iPad, iPhone & Android) using Intune

§ Audio-visual / video conferencing skills

§ Mcafee EPO management skills and drive encryption

Experience

§ Minimum 5 years desktop support

Qualifications

§ Technical Qualifications Advantageous (Microsoft / CompTIA)