More jobs:
IT Technical Support
Job in
Cape Town, 7100, South Africa
Listed on 2026-02-26
Listing for:
IT Empowerment Consulting
Full Time
position Listed on 2026-02-26
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
We are looking for an IT Technical Support professional with 4-6 years of experience for a Contractor position in Western Cape. Join us and be responsible for daily analysis, technical support, reporting, and automation tasks.
Job Title:
IT Technical Support Seniority Level: Mid Career (4 - 6 yrs exp)
Type: Contractor
Duties and Responsibilities:
- Analyze alarm trends, patterns, and correlations
- Detect anomalies and provide proactive insights
- Engage domain teams for remediation
- Level 2 fault diagnosis and advanced troubleshooting
- Configure alerts, design automation use cases
- Support integration of new systems
- Weekly, Monthly, and Quarterly technical reports
- Incident patterns, RCA summaries, automation impact reporting
- SLA/OLA adherence analysis
- Daily Health Checks, Alarm Reports, Automation scripts
- Weekly, Monthly, and Quarterly summary reports
- Qualification: Advanced Diploma – Information Technology
- Skills: Daily Analysis & Monitoring Intelligence, Technical Support & Engineering, Reporting & Analytics
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