Salesforce Multi Cloud Administrator

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.

Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, Easy Jet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 2,200 global colleagues.

Purpose of the job

As a Salesforce Multi Cloud Administrator, you will play a critical role in developing, and optimizing our Salesforce solutions, with a strong emphasis on Salesforce CRM, Loyalty Management, Service Cloud platforms. This role involves overseeing the administration of our Salesforce platform, working closely with internal stakeholders and cross-functional teams, and gathering requirements to enhance our business processes and drive overall company success.

Key Responsibilities

• System Administration: This involves understanding the unique requirements of each project, coordinating with a cross functional implementation team, and ensuring that the solution aligns with business objectives. You will be responsible for configuring Salesforce according to project specifications, managing timelines, and work with the implementation team, ensuring smooth project delivery from start to finish.
• Requirements Analysis: Understand business requirements and translate them into effective Salesforce configurations. Collaborating closely with the implementation team and the business, you will conduct thorough requirements analysis to understand the business processes, challenges, and goals. By gathering comprehensive insights, you will translate these requirements into actionable configurations within Salesforce. This includes identifying gaps, recommending best practices, and proposing solutions that align with the client's long-term objectives.
• Configuration and Customization: Utilizing your expertise in Salesforce Service Cloud, Loyalty management CRM and Experience Cloud you will configure and customize solutions to meet the specific needs the business. This may involve setting up custom objects, fields, workflows, validation rules, and page layouts within Salesforce. Your goal is to tailor the platform to optimize business processes, enhance user experience, and drive efficiency.
• User Administration: Ensuring seamless integration between Salesforce and Marketing Cloud is essential for maximizing the value of both platforms. You will leverage your understanding of integration best practices to design, configure, and test integrations that facilitate the exchange of data and workflows between systems. This includes managing API connections, configuring data mappings, and troubleshooting integration issues to ensure data consistency and reliability.
• Flows and Automation: Developing and implementing Salesforce Flows and automation processes is key to…