Junior System Support Engineer

Role: Junior System Support Engineer

Location: Century City - Cape Town - ONSITE (No out of town applications will be considered)

Transport: A valid driver's license (manual) is non-negotiable, and owning your own car is preferred.

Start Date: January 2026

Overview:
We’re looking for a proactive and technically skilled Junior IT Support Technician to join our client’s team. This role is primarily remote, providing desktop and occasional server support across a range of Wintel technologies. You’ll also have the opportunity to visit client sites for ad-hoc consulting and SLA-based engagements.

Key Responsibilities:

• Provide remote desktop support and maintenance for Windows 10/11 environments.
• Respond to alerts and incidents flagged by our Network Operations Centre monitoring tools.
• Resolve 1st line support tickets and service requests efficiently.
• Assist with system changes, upgrades, and small-scale IT projects.
• Build strong working relationships with internal teams and external clients.
• Occasionally participate in after-hours support rotations (shadowing or assisting).

Preferred skills and experience - we don't expect every box to be ticked:

• Minimum 2 years overall experience – with an interest in the IT MSP industry
• Entry-level experience with Windows 2012 R2 / 2016 / 2019/ 2022
• Entry-level experience with Active Directory, DNS, DHCP, IIS, PKI etc.
• Entry-level experience with VMware vSphere 5.5 or above
• Entry-level experience with Hyper-V 2012 or above
• Entry-level experience/understanding of patch testing and deployment
• Good understanding of IP addressing and subnetting
• Entry-level understanding of mass storage like SANs and NAS devices
• Entry-level knowledge of VLANs, routing, firewall behaviour, packet shaping etc.
• Comfortable working in server rooms/data centres, racking and cabling up kit if required
• Strong written and verbal communication skills, with proficiency in both English and Afrikaans.
• Entry-level knowledge of ITIL framework mindset in terms of structured incident management, request management, change management, contractual scope alignment etc.
• Entry-level knowledge of Exchange 2016 and above

Required Qualifications

• CompTIA A+ and N+
• Diploma or degree in Computer Science

Beneficial Qualifications

• Microsoft Certified:
  Azure Administrator Associate | Microsoft Certified:
  Windows Server Hybrid Administrator Associate | Microsoft Certified Professional
• Microsoft Certification (e.g., MD-102: Endpoint Administrator, MS-900: 365 Fundamentals) - Beneficial
• Exchange | O365
• VCP-DCV (VMware Certified Professional) or Hyper-V
• Veeam

Ready to Advance Your IT Career?
If you have 2+ years’ experience in IT support, a valid driver’s license with your own vehicle, and are eager to expand your technical skill set, we want to hear from you.

Apply now to become an essential part of our client's team!