Senior Technical Consultant

• Applicable tertiary qualification in IT
• Technical certifications for cloud technologies, AWS certified preferred
• 3-5 years of experience in a similar technical application support or technical consulting role
• 3-5 years of experience implementing and supporting web and mobile applications
• 3-5 years of experience with cloud technologies such; preference given to AWS
• Experience leading client facing meetings and technical engagements
• Experience working within an ITSM / ITIL governed environment
• Experience with teaching and learning technologies; preference given to Moodle LMS
• Experience with web and application servers: IIS, Apache & Tomcat
• Experience with operating systems:
  Windows Server & Linux
• Experience with databases:
  MySQL, Postgre
  
  SQL, SQL Server, Oracle

Responsibilities:

• Consulting:
• Designing, planning, and delivering high quality technical professional services to customers
• Technical Support:
• Assisting clients with escalated technology and product queries
• Accurate and timely processing of support cases using Eiffel Corp and/or partner support systems
• Adhering to or exceeding SLAs for products and/or clients they support
• Technology:
• Actively maintaining and improving own technology and product expertise
• Process and resources
• Actively maintaining and improving company internal processes and resource