Digital Customer Experience; CX): UI​/UX Designer

Digital Customer Experience (CX): UI/UX Designer

Listing reference:

Listing status: Online

Apply by: 12 March 2026

Industry: Wholesale & Retail Trade

Job category: Media, Advertising, PR, Publishing and Marketing

Location: Cape Town

Contract: Permanent

Remuneration: Market related

EE position: Yes

Clicks Group

We are looking to recruit a UI/UX Designer to join the Customer Experience team within Marketing. This role will report to the Customer Experience Manager.

Job Purpose:

To design all UI and UX interfaces or assets across the CX design process, prepare final assets for developer handover, maintains Design System and to create a user-friendly interface (customer journeys) that enable customers to navigate simply and effectively across our digital platforms (web, app, email, other digital assets).

Job Objectives:

• To support the CX Manager in delivering digital touchpoint experiences that our customers engage with
• To support the CX manager in developing customer journey strategies that consistently improve the customer experience for Clicks and drive a customer centric culture throughout the business
• To manage all UI and UX design interfaces across the CX design process
• To prepare all UI and UX design changes
• Assist in user testing across all UX business projects across the Clicks brand
• To analyse CX and UX data to inform our UX design process
• To work closely with the UX Researcher in creating user-centred designs by understanding business requirements, and user feedback
• To identify and troubleshoot UX problems (e.g. responsiveness)
• To collaborate effectively with key marketing stakeholders and design team members

Job related knowledge:

• User testing research (applied)
• Analyse research findings for a better understanding of user insight (applied)
• Good understanding of analytics and the UX design process (applied)
• Good understanding what motivates a customer (applied)
• Experience as a UI/UX Designer (applied)
• Previous UX research (particularly retail)
• Understanding of HTML and CSS

Job related skills:

• Analytical thinking : ability to read user and market research findings using logical and scientific reasoning (competent)
• Written and verbal communication (competent)
• Ability to conduct research (competent)
• Essential:
  Minimum of 2 years’ experience in user interface design (desirable in UX retail/FMCG marketing)
• Desirable: 3 years’ experience in user interface design (desirable in UX retail/FMCG marketing)

Education:

• Essential:
  Bachelor’s Degree/Diploma in media, marketing, research, digital marketing (or relevant discipline)
• Desirable:
  Degree/Diploma in Design, Fine Arts, Engineering or related field
• Deciding and Initiating Action
• Working with People
• Writing and Reporting
• Analysing
• Presenting and Communicating Information
• Learning and Researching
• Planning and Organising
• Adapting and Responding to Change