Engineering Manager

What We're Looking For

An Engineering Manager to lead and manage operations within the Salesforce and CRM domain, ensuring seamless coordination of people, costs, and platform integrity. You will drive business outcomes by influencing technical roadmaps that leverage the full Salesforce ecosystem, with a strategic focus on Agentforce, Data Cloud and AI-driven automation. You are expected to navigate ambiguity and translate business priorities into high-performing, scalable CRM solutions.

• Architectural Ownership: Own the production environment and maintain a robust Salesforce architecture, ensuring scalability across Sales, Service, and Experience Clouds.
• Data Strategy & Orchestration: Lead the implementation and management of Salesforce Data Cloud, ensuring high-quality data ingestion, harmonization, and unification (Identity Resolution) to power downstream AI and analytics.
• AI & Agentic Workflows: Lead the strategy and deployment of Agentforce, building and managing autonomous agents that leverage Data Cloud insights to streamline business processes.
• Requirements Alignment: Collaborate with Product and Stakeholders to ensure CRM and Data strategies align with technical capabilities and long-term roadmap goals.
• SDLC & Data Governance: Accountable for the sprint lifecycle, ensuring best practices in Salesforce Dev Ops and strict adherence to data privacy and governance standards within the CRM.
• Quality & Integrity: Ensure code integrity (Apex, LWC) and declarative configuration quality, proactively seeking platform optimizations to reduce technical debt and data silos.

• Performance Leadership: Take hands‑on responsibility for the CRM engineering team’s performance and output.
• Mentorship: Set S.M.A.R.T goals, providing specific guidance on Salesforce career paths and emerging AI technologies and Data Cloud.
• Talent Pipeline: Build and grow the team through recruitment and interviews, specifically looking for talent capable of navigating the shift toward agentic AI.
• Team Health: Prioritize employee morale, fostering an environment of continuous learning and high engagement.

• Strategic Execution: Collaborate on strategic requirements, translating high-level business needs into operational Salesforce execution plans.
• SME Leadership: Act as the CRM Subject Matter Expert, identifying potential platform bottlenecks and solving complex integration problems.
• Resource Allocation: Own sprint planning and resource allocation to ensure high‑value features and Agentforce workflows are delivered on time.
• Domain Representation: Represent the CRM domain in executive meetings, influencing decisions with data‑driven insights.

• Culture Carrier: Embody company principles and promote an inclusive, supportive, and high‑performance work environment.
• Continuous Learning: Stay at the forefront of the Salesforce release cycle, specifically regarding AI, Data Cloud, and Agentforce innovations.
• Communication: Enhance transparency between the technical team and non‑technical business units.

• Day‑to‑day oversight of CRM systems, and third‑party integrations within your remit.
• Direct management of Salesforce Engineers, Admins, and Declarative Developers.

• Experience: 7–10 years of software engineering experience, with at least 3–5 years focused on the Salesforce ecosystem and 2+ years in a supervisory or management role.
• Agentforce Mastery: Proven experience or deep theoretical knowledge in deploying Salesforce Agentforce (or similar LLM‑based agentic workflows).
• Education: Degree in Computer Science, Software Development, or a related field.
• Certifications: Salesforce Certified Administrator, Salesforce Data Cloud Consultant or Platform Developer II is preferred;
  Architecture certifications are a major plus.
• Business Acumen: Strong ability to balance business urgency with technical sustainability.

We offer comprehensive benefits (unique per country) and excellent work/life balance.

Full‑time, ZA benefits include:

• 2 complimentary…