Insight Manager

## Insight Manager Apply locations:
ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Townposted on:
Posted Todayjob requisition :
R1736948

Job Title:

Insight Manager

Job Description
** Insights Manager – Business Intelligence & Analytics (Financial Services)
** At Concentrix, we partner with leading organisations to deliver exceptional customer and operational outcomes. We are currently supporting a
** globally recognised financial services client**, known for its focus on trust, precision, and customer excellence, and we’re seeking an experienced
** Insights Manager
** to lead data-driven transformation.

This is a high-impact leadership role, ideal for someone who can translate complex financial and operational data into strategic insight, influence senior stakeholders, and operate confidently within a
** highly regulated environment**.
** The Role
** As an
** Insights Manager**, you will shape and deliver the analytics strategy for a financial services programme—driving performance, enhancing customer outcomes, and ensuring insight-led decision-making at every level.

You’ll lead a team of analysts, elevate reporting and governance standards, and act as a trusted advisor to senior stakeholders, ensuring insights are robust, compliant, and commercially impactful.
** What You’ll Be Doing
**** Strategic Insight & Financial Performance
*** Define the analytics roadmap aligned to financial, regulatory, and customer experience objectives
* Deliver actionable insights that support risk mitigation, revenue optimisation, and operational efficiency
* Interpret complex datasets across customer, operational, and financial performance metrics
** Leadership & Capability Building
*** Lead, coach, and develop a high-performing team of Insight Analysts
* Embed a culture of accountability, precision, and continuous improvement
* Establish scalable frameworks and best practices aligned to regulated environments
** Advanced Analytics & Governance
*** Drive advanced analytics including forecasting, segmentation, and root cause analysis
* Ensure
** data integrity, audit readiness, and compliance with regulatory standards
*** Leverage tools such as
** Power BI, Tableau, SQL, Python or R
** to deliver accurate and scalable insights
** Reporting, Storytelling & Influence
*** Oversee executive dashboards, performance scorecards, and governance reporting
* Translate complex data into clear, compelling narratives for senior stakeholders
* Support decision-making with insight that balances
** commercial objectives and regulatory considerations
**** Stakeholder & Client Partnership
*** Act as a trusted advisor to senior client stakeholders within the financial services sector
* Lead governance forums, business reviews, and performance discussions
* Build strong relationships across operations, risk, and compliance teams
** Performance Optimisation & Innovation
*** Embed insight into forecasting, capacity planning, and performance management
* Drive automation and innovation in reporting, including AI and scalable analytics solutions
* Identify opportunities to improve efficiency while maintaining rigorous compliance standards
** What We’re Looking For**
* ** 5+ years’ experience
** in Business Intelligence, Analytics, or Insights, including leadership responsibility
* Proven experience delivering insights within
** financial services, banking, insurance, or similarly regulated industries
*** Strong technical capability in
** Power BI, Tableau, SQL, and Python/R
*** Deep understanding of
** data governance, regulatory considerations, and audit requirements
*** Demonstrated ability to influence senior stakeholders through data-driven storytelling
* Strong commercial acumen with the ability to balance
** risk, compliance, and performance
*** Experience in
** contact centres or customer operations
** is advantageous
* Knowledge of
** Lean Six Sigma / structured methodologies
** is beneficial
** Why Join Concentrix?
** At Concentrix, we combine
** global expertise with deep industry knowledge
** to deliver outstanding results for our clients.
* Work with a prestigious financial services organisation in a
** high-trust environment
*** Lead impactful analytics that drive real business and customer outcomes
* Be part of a culture that values
** precision, innovation, and continuous improvement
*** Shape the future of insight within a fast-paced, client-focused partnership
** Ready to Apply?
** If you’re passionate about delivering
** insight with integrity
** and want to lead analytics in a regulated, high-performance environment, we’d love to hear from you.
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