Senior Business Analyst

Overview

We are seeking a Senior Business Analyst to support the evolution of our omni‑channel commerce capability, delivering a seamless and unified customer experience across online (web), mobile applications, and in‑store environments. The successful candidate will play a key role in enabling end‑to‑end customer journeys, integrating digital and physical retail channels, and supporting the delivery of scalable, customer‑centric commerce solutions.

• Omni‑Channel Commerce Delivery
  • Analyse, design and optimise end‑to‑end customer journeys across:
    • E‑commerce (web)
    • Mobile applications
    • In‑store (POS and retail systems)
  • Support initiatives such as:
    • Click & Collect
    • Returns & exchanges across channels
    • Stock visibility and fulfilment optimisation
    • Loyalty and promotions integration
• Business Analysis & Requirements
  • Elicit, document and manage business and functional requirements
  • Translate business needs into user stories, process flows, and acceptance criteria
  • Facilitate workshops with stakeholders across business, product, and technology teams
  • Perform gap analysis, impact assessments, and solution evaluation
• Systems & Integration
  • Work closely with engineering teams on:
    • API integrations
    • Microservices and backend systems
    • POS and store systems integration
  • Ensure alignment between digital platforms and retail operations
• Stakeholder Engagement
  • Collaborate with:
    • Product Owners
    • UX/UI Designers
    • Developers and Architects
    • Retail and Operations teams
  • Act as a bridge between business and technical teams
• Testing & Delivery Support
  • Support UAT planning and execution
  • Validate solutions against business requirements
  • Ensure quality and alignment throughout the SDLC

• Minimum 7+ years’ experience as a Business Analyst
• Proven experience in:
  • E‑commerce / digital commerce platforms
  • Omni‑channel retail environments
  • Delivering customer‑facing digital solutions

• Strong understanding of:
  • Retail and customer journeys
  • Omni‑channel commerce models
  • Digital product environments

• Experience working with:
  • APIs and system integrations
  • Mobile and web platforms
  • POS systems (advantageous)
• Exposure to SAP Hybris / SAP Commerce Cloud (advantageous)

• Agile / Scrum delivery environments
• Tools such as:
  • JIRA / Confluence
  • Figma / Miro / Visio (or similar)
• Strong documentation and modelling skills (BPMN, user stories, etc.)

• Strong analytical and problem‑solving skills
• Customer‑centric thinking
• Excellent stakeholder engagement and communication
• Ability to operate in complex, fast‑paced environments
• Strong attention to detail with a structured delivery approach

• Experience in:
  • SAP Hybris / SAP Commerce Cloud
  • Retail loyalty systems
  • Payment integrations
  • Mobile app ecosystems

• Seamless integration across digital and physical retail channels
• Improved customer experience across all touchpoints
• Delivery of scalable, high‑quality commerce solutions
• Strong alignment between business, product, and technology teams

• Business Analyst
• Senior Business Analyst
• Ecommerce