Managed Services Specialist - Spanish Speaking

Managed Services Specialist - Spanish Speaking

Professional Services & Support Hybrid Remote, Cape Town, South Africa

As a Managed Services Specialist, you will be responsible for executing platform configuration requests to support our customers in getting the most value from our platform. This is an execution‑focused role, ideal for someone eager to develop expertise in data structuring, platform workflows, and customer success operations.

What You’ll Do:

• Configure and manage dashboard setups, search creation, alert management, and other platform requests.
• Execute standard Managed Services tasks with increasing independence.
• Ensure high‑quality data structuring to improve platform accuracy and efficiency.
• Collaborate closely with Customer Success (CS) and Premium Support teams to address customer needs via a ticketing system.
• Learn and apply best practices in data organization and customer workflows.
• Work under guidance from senior team members, progressively developing technical expertise and problem‑solving skills.

What You’ll Bring:

• 2+ years of experience in a Customer Success, Managed Services, SaaS Support, or similar role.
• Excellent written and verbal communication skills in English and Spanish.
• Strong attention to detail and ability to follow structured processes.
• Interest in solving customer challenges or requests within the capabilities of our product suite.
• Ability to collaborate with internal teams and work efficiently in a structured environment.
• Proactive mindset with willingness to learn and adapt. Basic familiarity with SaaS platforms, digital tools, or ticketing systems is a plus.

Preferred Qualifications:

• Prior experience in a Managed Services environment within a SaaS business.
• Knowledge of data operations, integrations, or reporting workflows.
• Familiarity with project management tools (e.g., Asana, Jira, Trello).
• Basic technical knowledge (APIs, databases, data formats) is a plus.

What We Offer:

• Flexible paid time off options for enhanced work‑life balance.
• Contributions towards Discovery Health ensuring robust healthcare coverage.
• Complimentary Calm App subscription for you and your loved ones.
• Hybrid work style for a balanced work‑life environment.
• Benefit from our family leave program, which grows with your tenure.
• Opportunities for ongoing professional development.

Where You’ll Work
: V & A Waterfront, 3 Dock Rd., 8001 Cape Town

Equal Employment Opportunity Statement

Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.

Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.