Network Operations Centre Engineer

What You’ll Be Doing

• Monitoring & Observability
  • Using monitoring tools such as Grafana, Datadog, Solar Winds, and Nagios to interpret dashboards, review alerts, and identify abnormal performance patterns or traffic deviations.
  • Correlating real‑time metrics, logs, and telemetry to detect system health concerns and escalating appropriately.
• Networking & Platform Operations
  • Applying solid understanding of TCP/IP, DNS, HTTP, TLS, load balancing, and CDNs to support troubleshooting of platform issues.
  • Using working knowledge of distributed systems, caching, and messaging components to assist with fault isolation and impact assessment during incidents.
• Incident Management Tooling
  • Using Jira for structured incident tracking, escalation, and resolution workflows.
  • Operating on‑call platforms such as Pager Duty and maintaining knowledge base/runbook documentation for consistent incident response.
• Diagnostics & Troubleshooting
  • Performing first‑pass triage on server health, application performance, API latency, and database connectivity.
  • Analysing logs, metrics, and system indicators to narrow down root‑cause direction during high‑pressure incidents.
• Scripting & Automation
  • Using basic Bash, Python, or Power Shell scripts for log extraction, parsing, or system checks.
  • Assisting with automating recurring operational tasks to reduce manual effort and improve consistency.
• Cloud & Container Technologies
  • Understanding cloud fundamentals in AWS, Azure, or GCP to support cloud‑based troubleshooting or triage.
  • Basic exposure to Docker, Kubernetes, or log stacks such as ELK/Open search, Splunk, or Loki/Promtail to aid with diagnosing distributed workloads.

• Clear, confident communication (written and verbal), and the ability to break down complex ideas.
• A collaborative mindset, working smoothly with cross‑functional teams to hit shared goals.
• Strong organisational skills and the ability to manage multiple projects without dropping the ball.
• Exceptional attention to detail and a commitment to high‑quality work.
• Adaptability – staying sharp, productive and positive in fast‑moving environments.
• A relevant IT qualification or industry certification, such as CompTIA A+ / Network+ or Cisco CCNA, or equivalent intermediate‑level technical certification.
• 3 – 5 years’ experience in an Operations, NOC, or Incident Management environment with a focus on real‑time monitoring, incident detection, and structured escalation.
• 3 – 5 years’ hands‑on experience using at least one major monitoring platform (e.g., Nagios, Solar Winds, Datadog, Grafana, Zabbix), including alert interpretation and basic correlation.
• 3 – 5 years’ experience using enterprise ITSM tools such as Jira, Service Now, or Fresh service.
• Practical exposure to ITIL Incident Management, demonstrated by ITIL v4 Foundation certification, or documented participation in a structured incident‑response workflow.
• 3 – 5 years’ experience collaborating with engineering, support, platform, or SRE teams in a 24/7 operational or incident‑driven environment.
• Prior experience in environments with rapid changes, live‑system dependencies, or peak‑traffic events (e.g., sports, e‑commerce, gaming, streaming, financial trading).

• A relevant Information Technology tertiary qualification.
• Knowledge of sports betting markets, including odds calculation, betting types and market trends.
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations.
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards.
• Experience with real‑time systems or high‑traffic platforms, ensuring performance and stability during peak betting or gaming events.
• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively.
• Experience working collaboratively in cross‑functional teams, with a focus on achieving shared goals.

• Learning and development programmes to level up fast.
• Performance tool ensuring meaningful feedback and career support.
• Employee Assistance Programme offering resources for you and your family.
• Group Life Cover.
• Funeral Fund Benefit.
• Income Continuation Benefit.
• Medical Aid Subsidy.
• Retirement Annuity Subsidy.