Technical Support Analyst - Spanish Speaker

Technical Support Analyst - Spanish Speaker

Cape Town, South Africa

Who we are

Digi Cert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered Digi Cert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose Digi Cert to stop today’s threats and prepare for a quantum-safe future at

Job summary

We are in the market for a Technical Support Analyst with business proficiency in Spanish to join our Technical Support team in Cape Town. As Technical Support Analyst you will be the primary point of contact for our customers and will partner with our product, engineering and marketing teams to resolve customer issues, drive improvements and set customers up for success.

Digi Cert’s Technical Support team exhibit high energy, deep technical skills and a drive to get things done.

What you will do

Deliver world-class customer service to resolve customer concerns and retain customers

Build successful long-term relationships with external clients to ensure customer loyalty

Partner with technical support engineers to resolve issues reported by customers

Engage with internal and external customers via support tickets, email, phone, and chat

Receive inbound customer emails or calls and place outbound follow up emails or calls during scheduled hours to provide a delightful customer experience at all times

Achieve productivity related targets including support tickets processed, average response time, average time to close, etc.

Actively contribute to Web self-help by using Knowledge Centered Support (KCS) principles

Gather accurate information and document customer issues in our CRM tool

Remain up to date with all aspects of the SSL certificate products to meet customer needs at all times

What you will have

Professional working proficiency in Spanish (essential)

1+ years technical support or IT client interfacing experience

Computer Science, Information Systems or Information Technology qualification

Basic understanding of Internet principles, terminology and functionality

Basic understanding of networking protocols and devices, web servers and VPN

Understanding of PKI, SSL, Code signing, HTML, DNS, S/MIME, SMTP, and networking protocols (advantageous)

Familiarity with UNIX script commands, website/web server administration (advantageous)

Administrative knowledge of Microsoft Windows Servers, Apache (OpenSSL), Linux and other Server administration (advantageous)

Certifications such as CISSP, MCSE and CCNA (advantageous)

Adaptable, versatile, customer obsessed, solution-oriented, proactive and passionate about technology

• Competitive compensation and comprehensive benefits package
• Generous paid time off, including holidays and additional leave options
• Family-friendly leave policies, including maternity, paternity, and other supportive leave programs
• Health and wellness support, including medical cover (where applicable), gym reimbursements, and mental well-being resources
• Pension, life insurance, and income protection benefits (location dependent)
• Employee Assistance Program with 24/7 confidential support for employees and their families
• Education assistance and professional development opportunities
• Access to Linked In Learning and continuous learning resources
• Employee referral bonus program and additional company perks and discounts
• Business travel insurance and global employee support programs