Junior IT Operations Administrator

About Super Group

Super Group is an NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands, including Betway and Jackpot City. We are committed to delivering a superior customer entertainment experience.

In this role you will enhance the end‑user experience by ensuring efficient, accurate call logging and maintaining data integrity across IT service management systems. You will identify operational needs, contribute to the planning and optimisation of workflows, processes, and systems within IT Service Operations, and help deliver a seamless, best‑in‑class service to our customers every day.

• User & Access Administration – Create, update, and disable user accounts in line with operational requirements. Assign roles and permissions based on approved requests, ensuring appropriate access controls. Assist with periodic access reviews to maintain security and compliance.
• System Administration (Basic) – Maintain user data and configurations across key IT systems, ensuring accuracy and consistency. Perform basic troubleshooting, including resolving access issues, permission errors and related queries. Support system testing efforts as and when required.
• Reporting (Basic) – Generate and distribute standard reports on a daily and monthly basis. Assist with data accuracy checks to uphold the integrity of operational information.
• Automation & Reporting – Assist with initiatives to improve and automate reporting processes and operational workflows.
• Audit Support – Support internal and external audits by collecting and compiling required evidence and documentation.
• Process Documentation – Document and maintain IT operations processes and procedures, contributing to a well‑structured knowledge base.

• 1–2 years experience in an IT operations, service desk, or corporate end‑user support environment (onsite and/or remote).
• Solid working knowledge of the Microsoft Office Suite, particularly Excel for reporting purposes.
• Basic troubleshooting skills and ability to resolve access, permissions and user‑related queries.
• Strong attention to detail and commitment to maintaining data integrity across systems.
• Strong verbal and written communication skills, with the ability to convey complex ideas clearly.
• Experience working collaboratively in cross‑functional teams, focused on achieving shared goals.
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations.

• Relevant diploma, certificate or degree.
• Exposure to Service Desk tools such as Jira or Service Now and Microsoft
  365/AzureAD user administration basics.
• Experience with Okta, CRM platforms or other enterprise systems.
• Basic reporting skills in PowerBI or other reporting software.
• Any exposure to audit support, evidence collection or process documentation.

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

• Learning and development programmes to level up fast.
• Performance tool for meaningful feedback and career development.
• Employee Assistance Programme offering resources for individuals and families.
• Medical aid subsidy, retirement annuity subsidy, funeral fund and income continuation benefit.
• Group life cover.

The position requires trust and honesty. A credit and criminal record check will be conducted. A qualification verification check will also be performed. By applying for this role, you grant the company permission to conduct these checks in a confidential manner for verification purposes.

Should you not hear from us within two weeks, you may deem your application unsuccessful.