Field Service Graduate Intern

Overview

Field Service Graduate Intern (CG20) – responsible for delivering basic technical support (onsite and remote), troubleshooting, and assisting with installations and routine maintenance. Follows established procedures and safety standards to ensure proper product functioning. Documents service activities accurately, responds to customer inquiries professionally, and escalates complex issues to senior staff as needed. Supports senior technicians, participates in training to develop technical skills, and ensures service activities comply with company policies and quality standards with a focus on customer satisfaction and safety.

• Performs basic and routine technical support (onsite and remote) under supervision, ensuring timely resolution of technical issues in accordance with company guidelines and safety protocols.
• Follows detailed instructions and adheres to safety protocols to ensure proper functioning and compliance with standards.
• Develops familiarity with a range of tasks and procedures, executing varied assignments and resolving issues using predefined standard operating procedures (SOPs).
• Works under supervision, executing support tasks according to clear instructions, procedures, and rules, and seeks alternative solutions within defined options when deviations arise.
• Accurately documents all service records, including diagnostics, parts used, and customer interactions, using the Service Management System to maintain a comprehensive service history.
• Responds to customer inquiries and complaints professionally, providing accurate information and escalating complex issues to senior technicians or team leads as necessary.
• Supports senior technicians during installations and repairs by providing necessary tools, following guidance closely, and learning from their expertise.
• Participates actively in training sessions to improve technical skills, stay updated on the latest products, and learn new service procedures to enhance capabilities.

• Minimum Education:
  
  National Diploma in Electrical Engineering or equivalent.
• Minimum Experience:
  
  No prior experience required.

• Technical Support
• Troubleshooting
• Documentation & Reporting
• Product Repair & Maintenance
• Product Installation
• Engineering Fundamentals
• Regulatory Requirements

At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. We have been creating technologies and innovations that improve people’s lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries, we focus on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/Connected Care, Sleep & Respiratory Care and Personal Health.

We are committed to diversity and inclusion and strive to create an environment where differences are acknowledged and valued. We are an equal employment opportunity employer and maintain a drug-free workplace.

Know Your Rights. To ensure reasonable accommodations for individuals protected by laws such as Section 503 of the Rehabilitation Act, the Vietnam Veterans’ Readjustment Act, and the Americans with Disabilities Act, applicants who require accommodation in the job application process may contact , option 5.