Systems Analyst

Ensure the reliability and stability of Warehouse Management Systems (WMS) while defining functional requirements for future enhancements. Act as a key partner to the business by providing the analytical data and support necessary for effective planning and execution of WMS support.

Key Responsibilities

• Act as the bridge between the Distribution Centre Operators and the business.

• Extracting and analyzing WMS data to provide insights into inventory accuracy, operational tasks, conformance to SOP, and throughput reports.

• Manage system configuration and enhancement requirements to match changing Distribution Centre processes and layouts.

• Providing support to the warehouse users to resolve hardware and software issues.

• Testing new features to ensure they work in a complex warehouse environment before going live.

• Identifying where the current WMS falls short of business needs and documenting the functional requirements for upgrades.

• Working with software providers and development teams to translate warehouse requirements into technical and integration specifications.

• Analyzing physical warehouse movements to suggest system automated solutions that save time or reduce errors.

• Presenting technical insights to business leaders to help them make informed decisions on capital investments.

• Support the project team through providing guidance on new or enhanced processes through understanding the system capabilities

• Ensure the correct level of urgency is applied to the prioritised support tickets and projects

• Leverage AI capabilities to improve and enhance daily operations and reporting