Platform and Compute Engineer

Role Responsibilities

• Day-to-day support of our customer’s network and server environments.
• Perform project related duties regarding new deployments or development requirements.
• Troubleshooting technical faults and providing satisfactory fixes to the customer.
• Regularly updating customers on progress of faults by telephone and email.
• Regularly updating Logicalis ticketing system Service Now / Autotask with quality notes detailing progress and actions completed on open incidents, problems and change requests.
• Completing customer environment Change Requests, including impact and risk analysis, implementing out of hours where required.
• Providing day to day administration for managed service customers.
• Providing input to customer facing Technical Incident Reports.
• Capturing repeat faults and undertaking root cause analysis.
• Proactive identification of fault trends.
• Maintaining and updating customer technical documentation.
• Constant knowledge capture and sharing.
• Stay up to date and accredited within the current technologies.
• Work with the other departments to understand and share technical strategy.
• Work as part of the on-call standby rota and ensure resources are always available 24x7 and respond within SLA time frames to any call from the MSC Shift team out of Hours.
• Attend the Change Advisory Board for customer change requests.
• Attend meetings and working parties to represent Operations where necessary.
• Attend customer meetings to provide technical consultancy, usually by VC but occasionally on site.
• Attend customer sites for onsite project and support related activities.
• Helping to identify gaps in existing technical documentation, knowledge and skills.
• Creating and maintaining of technical customer documentation.
• Providing input to customer facing Technical Incident Reports.
• Undertake technical audits for key customers where issues have been identified.

Graduate or qualified by experience with ideal certifications such as:

• Microsoft Azure Fundamentals (AZ-900)
• Microsoft Certified:
  Endpoint Administrator Associate (MD-102)
• Microsoft Azure Administrator Associate (AZ-104)
• ITIL Foundation

• Essential (1 – 2 Years)
• Experience of administering, maintaining and troubleshooting Windows Server and associated roles such as DNS, Active Directory, MS Entra, AD Connect / ADFS etc.
• Microsoft Azure IaaS maintenance and administration

• Azure AVD
• Experience in administering Microsoft Intune
• Experience in administering Microsoft SCCM
• Experience in administrating Microsoft 365
• Experience of administering and maintaining Azure backups
• VMware vSphere
• Microsoft Hyper-V
• Server hardware support such as Dell, HP, IBM
• Scripting knowledge. Power Shell, power Cli

• A structured and organised approach to complex problem determination and solving.
• Ability to work in a very busy and highly pressurised environment and deal with high impact, high profile incidents, problems, and changes.
• The ability to communicate, both verbal and written, in a clear and professional manner.
• Ability to work in a very busy and highly pressurised environment and deal with high impact, high profile incidents, problems, and changes.
• A detailed and accurate approach to undertaking all duties.
• A good listener, with the ability to communicate technical issues and resolutions to people of varying technical levels.
• Client focussed and with customer care / services mind-set.
• Professional & diligent team player but able to work independently and be self-motivated.
• Enthusiastic, energetic, and confident.
• Light motor vehicle driving licence (Code
  
  B) and own reliable transport.
• Ability to obtain security clearance.