Managed Services Specialist - French Speaking

Managed Services Specialist - French Speaking

As a Managed Services Specialist, you will be responsible for executing platform configuration requests to support our customers in getting the most value from our platform. This is an execution-focused role, ideal for someone eager to develop expertise in data structuring, platform workflows, and customer success operations.

• Configure and manage dashboard setups, search creation, alert management, and other platform requests.
• Execute standard Managed Services tasks with increasing independence.
• Ensure high-quality data structuring to improve platform accuracy and efficiency.
• Collaborate closely with Customer Success (CS) and Premium Support teams to address customer needs via a ticketing system.
• Learn and apply best practices in data organization and customer workflows.
• Work under guidance from senior team members, progressively developing technical expertise and problem-solving skills.

• 2+ years of experience in a Customer Success, Managed Services, SaaS Support, or similar role.
• Excellent written and verbal communication skills in English and French
  .
• Strong attention to detail and ability to follow structured processes.
• Interest in solving customer challenges or requests within the capabilities of our product suite.
• Ability to collaborate with internal teams and work efficiently in a structured environment.
• Proactive mindset with a willingness to learn and adapt.
• Basic familiarity with SaaS platforms, digital tools, or ticketing systems is a plus.

• Prior experience in a Managed Services environment within a SaaS business.
• Knowledge of data operations, integrations, or reporting workflows.
• Familiarity with project management tools (e.g., Asana, Jira, Trello).
• Basic technical knowledge (APIs, databases, data formats) is a plus.

• Flexible paid time off options.
• Contribution towards Discovery Health for robust healthcare coverage.
• Complimentary Calm App subscription.
• Hybrid work style for work-life balance.
• Family leave program growing with tenure.
• Professional development opportunities.

V & A Waterfront, 3 Dock Rd., 8001 Cape Town

Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:
At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.

All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.

Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

We may use AI to assist in aspects of our hiring process, such as reviewing candidate information and supporting evaluation activities. These tools are used only to assist our team through increased efficiencies. Every output continues to be reviewed by humans, and all hiring decisions are made by humans. We remain committed to evaluating candidates fairly, consistently, and in compliance with all applicable laws.