SAP AMS Analyst

Job Description

• Provide support to SAP AMS Team by solving SAP related user requests, smaller projects and change requests, advising key users on SAP best practices, customizing and developing within the SAP ECC modules N/N module.
• Provide ITIL based user support using Ticket system.
• Maintain SOx compliance.
• Configure, develop on, and maintain our SAP system.
• Take care of application support, change management, enhancements, legal/fiscal changes and new process requirements.
• Member of the ERP SAP AMS Team, providing business-as-usual functionalities.
• Resolve assigned tickets within SAP AMS specific SLAs.
• Cooperate with internal and external resources.
• Work with and guide internal users and consultants in support cases as well as in projects.
• Produce and maintain appropriate documentation on processes, customizations, enhancements, etc.
• Train key users on SAP functions.
• Take all necessary activity to achieve business goals within the department while respecting existing procedures and rules regarding the quality of work, protection at work, and environmental protection.

• Business or Computer Science degree at university level or equivalent; accounting degree and/or accreditation is a distinct advantage.
• Deep knowledge of SAP module N/N and ITIL based user support.

• Several years of experience supporting SAP applications, able to analyze business process requirements and propose solutions, experience in international projects, team player, flexible.
• Worked in an international SAP AMS environment compliant to SOX.
• Experience with ITIL processes and ticket-based working.
• Worked with business users and understood business terms and conditions.
• Has a manufacturing background with complex multiple ERP system support function.