Tier 2 Network Support Technician - In-office - Claremont

Environment

JOIN the team of a dynamic Technology company who is seeking an experienced Tier 2 Network Support Technician from the ISP industry who can hit the ground running. The ideal candidate will have strong Mikrotik and networking experience, be technically confident, client-facing, and comfortable conducting occasional site visits and surveys. This role requires someone hands-on, reliable, and able to troubleshoot and resolve networking issues efficiently within a fast-paced ISP environment.

• Provide Tier 2 technical support and escalation handling
• Troubleshoot network, connectivity, wireless, and routing issues
• Configure and support Mikrotik devices and related infrastructure
• Perform client site visits and site surveys when required
• Assist with network implementations and maintenance
• Work closely with internal support and engineering teams
• Deliver professional client service and communication
• Document technical work and updates accurately

• Previous experience working within the ISP industry is essential
• Strong understanding of networking principles and troubleshooting
• CompTIA Network+ certification
• Mikrotik certification advantageous
• Ability to work independently and resolve issues proactively
• Reliable transport is essential
• Valid driver’s license
• Comfortable travelling to client sites when required
• Must be available to work full-time in-office in Claremont

• Ability to work independently and resolve issues proactively