Senior Technical Engineer - 3rd Line

Position Overview

Senior Technical Engineer - 3rd Line. We are looking for a Senior Technical Engineer to join our team in Cape Town.

In this role, you will assist with proactive maintenance, reactive incident response, and the planning and delivery of the wider project roadmap. You will provide third-line support for issues escalated from the internal IT team, ensuring customer requirements are met efficiently. Strong problem ownership and clear communication with customers are essential for success in this role.

We offer a competitive base salary for this position, in addition to corporate benefits.

We recognise the benefits that remote and flexible working brings. We operate a hybrid working policy that allows our employees to balance time in the office and time from home. Each team within our organisation can decide how to implement this policy.

• Log all client issues, queries, and requests into the ticket management system.
• Ensure the client s systems and network infrastructure run smoothly and securely.
• Provide level 3 server, network, and desktop technical support, diagnosing issues, and providing a high level of first-time fix.
• Action hardware configurations and software installations.
• Manage and work to client s SLAs, escalating any concerns.
• Create and maintain customer-specific infrastructure documentation.
• Take ownership of problem resolution and be the point of escalation for the internal IT team.
• Undertake all other reasonable requests in accordance with the client s support requirements or strategic technical goals.

• 1-2 years’ experience as a senior service desk engineer supporting SMEs, with professional experience of operating at a 3rd line level
• Networking experience: TCP/IP, OSI model, Layer 2 technologies (switching, wireless), IP Routing in a multi-subnet infrastructure, Firewall maintenance and configuration.
• Active Directory experience: OU/Directory Structure, Group policies, DNS & DHCP, Sites, Subnets and Services.
• Azure/M365 experience:
  Entra (SSO/SCIM Provisioning), Azure AD Connect, IaaS Networking and Virtual Machines, Azure SQL DBA, Azure App Services, Conditional Access.
• Defender experience:
  Defender for Cloud and Endpoints, Vulnerability Management.

We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law. Please alert us to any reasonable adjustments needed as part of the application process.

As part of our commitment to our clients we may carry out background checks in connection with offers of employment. If you have questions about the screening process, please notify your recruiter after applying.