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2nd Line Support Engineer
Job in
Cape Town, 7100, South Africa
Listed on 2026-07-06
Listing for:
iLaunch
Full Time
position Listed on 2026-07-06
Job specializations:
-
IT/Tech
IT Support, Systems Administrator
Job Description & How to Apply Below
Leading Client in the Technology Industry requires a Senior Server Support Engineer to provide 2nd line support within the server management, end user computing layer and support layer.
Responsibilities- Assist with escalations from 1st line support engineers
- Provide 2nd line data centre support at the server infrastructure level
- Escalate to 3rd line timeously to maintain SLA commitments, to further remediate and resolve the incident.
- Preventative maintenance (Patch management)
- Regular updating the Service Desk and all customers with progress-information and estimated times to completion
- Matric or Grade 12
- Tertiary qualification : IT Diploma / Degree coupled with MCSE or equivalent Certification essential
- Min 5 years experience supporting data centre software and must have good understanding of server environment
- Must have valid drivers license and own reliable transport
Position Requirements
5+ Years
work experience
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