Intern – Desktop Support

Kick-start your IT career as a Desktop Support Intern and gain hands-on experience providing first-line technical support in a fast-paced, customer-focused environment. This opportunity is ideal for candidates with a strong technical foundation, excellent communication skills, and a passion for delivering exceptional end-user support. Working alongside experienced IT professionals, you will troubleshoot hardware, software, networking, Microsoft 365, and SharePoint issues, assist with service desk operations, manage support tickets in line with SLA requirements, and contribute to the smooth day-to-day delivery of IT services.

• 1st line End User Support of all IT related incidents and requests including but not limited to all end user hardware, software, printing, networking related items.
• Effective and supportive approach to engaging with users
• Assisting with Service Desk duties as needed such as logging calls on the ticketing system, answering calls and managing ticket lifecycle
• Managing of assigned tickets to ensure customer SLA is met
• Delivery and transport of items between precinct buildings

• 1 year of IT support in any capacity

• Qualifications Essential
  • Grade 12/ National Senior Certificate/ Matric
  • A+ and/or N+
  • Excellent Soft Skills
  • Pass typical recruitment checks (reference, criminal checks, etc.)
• Qualifications preferred
  • ITIL Foundation V3 or ITIL Foundation 4
  • Technical IT Qualification
  • MCSE
  • O365
  • Share Point

• Contract position
• Location:
  
  Cape Town