Digital Transformation Support & Enablement Officer

Digital Transformation Support & Enablement Officer

Johannesburg / Cape Town, South Africa | Posted on 07/06/2026

• Industry Nonprofit Charitable Organizations
• Work Experience 1-3 years
• City Johannesburg / Cape Town
• State/Province Gauteng
• Country South Africa

Smart Start is a successful national network of NGOs and partners that is realising quality, affordable early learning for all children aged three to five. We are achieving this by scaling a network of and building a platform for providers, achieving specific ecosystem transformations with governments and partners, and promoting early learning as a priority societal cause.

Smart Start operates a growing network of community-based early learning programmes across South Africa, supported by an increasingly complex set of digital tools, platforms, and data systems. Getting these tools working well for the people who use them every day, coaches, franchisees, and programme leads, is critical to the quality of what Smart Start delivers on the ground.

This role exists to make that happen. The Digital Transformation Support & Enablement Officer sits within the Digital Transformation team and provides hands‑on operational support to ensure that Smart Start’s digital tools are used correctly, data flowing through the system is reliable, and the people who depend on that data have the visibility they need to do their jobs well.

It is an officer‑level support role. The person in this position will monitor, coordinate, flag, and assist, working closely with the Digital Transformation Manager and across teams to ensure the day‑to‑day operational side of digital adoption runs smoothly.

The Digital Transformation Support & Enablement Officer will be responsible for:

• Monitoring submission flows and data quality across Smart Start’s digital platforms and flagging issues to the relevant teams.
• Assisting with data cleaning and data quality efforts in collaboration with the SDI team.
• Supporting programme leads and coaches to use digital tools correctly and consistently.
• Helping produce user‑friendly communication materials and guidance that make digital tool use easier.
• Assisting with the implementation of recognition and incentive mechanisms that reward positive digital behaviours.
• Coordinating with IT and Digital Transformation teams to log, elevate, and follow up on frontline digital support issues.

• Data Quality, Visibility & Operational Insights
• Support programme leads and managers by ensuring they have clear, timely visibility into programme submissions and key performance information.
• Monitor the flow of work products and submissions across platforms including Smart Link, Funda App, and Moodle, and flag outstanding items to programme leads.
• Assist the SDI team with data cleaning efforts to reduce duplication, errors, and gaps across programme data.
• Support programme leads and the NST team to set up and use simple, user‑friendly views and summaries that support routine performance conversations.
• Communication, Adoption & Behaviour‑Change Support
• Ensure coaches and franchisees receive clear, timely guidance on using digital tools correctly and consistently.
• Support the development of communication materials that help users understand what to do, when to do it, and which tool to use.
• Assist in producing behaviour‑change nudges, prompts, and user‑friendly guides that make digital tool use and data collection easier.
• Coordinate with call‑centre and IT support structures to ensure messaging and escalation pathways are consistent.
• Recognition, Incentives & Performance Motivation
• Assist in creating conditions that encourage and reward positive digital behaviours across the network.
• Help implement recognition mechanisms for coaches and franchisees who consistently meet submission requirements or demonstrate excellence in digital tool use.
• Support the rollout of incentive structures, including digital badges, leaderboards, and reward cycles.
• Assist programme leads in ensuring recognition is aligned to programme goals rather than volume‑based metrics alone.
• Act as a practical link between frontline users and the Digital Transformation and IT teams.
• Lo…