Product Manager

Your Key Responsibilities

Business & Client Support

Stakeholder support:
Serve as the centralised point of contact for internal and external stakeholders on product-related questions

Ticket specification:
Write detailed Jira tickets with full context to streamline engineering delivery

Product Development

Portfolio ownership:
Own Product Operations and Powered by Pargo end-to-end, from strategy through execution and measurement

Discovery & insights:
Run discovery sessions and translate research into prioritized insights

Backlog management:
Sequence and manage the backlog for the dev team, flagging dependencies and priorities

Product Launch & Scale

Product launches:
Support new launches by ensuring business readiness, coordinating training, and enabling scale

Gather stakeholder input into iterations required to support product growth

User Insights

User research:
Conduct interviews with consumers, retailers, and pickup point partners to surface opportunities for automation and optimisation

Hardware Support

Support the Pargo Point Technical Lead on maintaining and configuring new hardware required for pickup point activations

Reporting & Monitoring

Metrics & analysis:
Track product-market fit metrics monthly per offering and conduct deep-dive analysis on data insights

Ad hoc Tasks

Carry out ad hoc operational, technical, reporting, and support tasks as assigned by the team lead or management.

Travel may be required by prior arrangement.

Personality and mindset traits that define the right candidate:

A problem-solver first — Sees inefficiencies as opportunities to simplify

Intellectually honest — Won't hide bad data; comfortable with "I don't know"

Relentlessly customer-centric — Spends time with retailers, pickup points, consumers

Comfortable with complexity and trade-offs — Navigates multi-stakeholder priorities

Respectful of the team's constraints — Treats dev team time as the scarcest resource

2–4 years in product management (lean/startup preferred)

Hands-on Jira experience (writes tickets, manages workflows)

Experience in logistics, supply chain, e-commerce, or marketplaces

Understanding the SDLC, KPI tracking and product-market fit measurement experience

Demonstrated user feedback and product decision journey

Google Suite + basic data analysis proficiency (Metabase)

Comfort working autonomously in a lean team environment with minimal overhead

Product portfolio or multi-offering management experience

South African tech background or emerging market experience

Work on real, high-impact data problems in logistics and e-commerce.

Influence how data is modeled and used across the business.

Learn from experienced, hands-on leaders in a scale-up environment.

Competitive remuneration.

Contribution to medical aid and group life cover.

Hybrid setup.

Strong focus on personal growth and skill development.

A collaborative team culture and a great office in Gardens, Cape Town.