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First-Line Tech Support Analyst/7 Shifts
Job in
Cape Town, 7100, South Africa
Listed on 2026-07-11
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-11
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
Jobtailor in Cape Town is seeking a frontline IT customer support specialist to provide first line responses, triage issues, and gather information to resolve technical inquiries.
You will interact across channels, use analytics tools to diagnose problems, maintain a positive service mindset, and follow knowledge base processes to improve efficiency. Desktop hardware issues are also part of the role, requiring solid PC hardware and software knowledge.
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