IT Support Technician

Overview

Installing, configuring, maintaining and troubleshooting user workstations and laptops on company infrastructure. Ensuring correct software is loaded onto the user’s machine before delivery. Use of Intune and understanding of its processes and general functionality. Front line desktop support via chat support or Jira Service Management initiated requests. Troubleshoot problems via Teams and remote desktop technologies. Monitor company infrastructure and escalate alerts on systems like Grafana, Kibana and Nagios.

Experience with Office 365, Exchange on‑prem and Exchange Online (Exchange
365). Administer Microsoft Entra and Active Directory. Manage user rights via group membership changes in Active Directory and Entra. Support corporate and call centre applications, troubleshooting and issue escalation. Knowledge of Windows 10, Windows 11 and macOS. Ability to diagnose and fix hardware problems and replace hardware parts. Exposure to printers, networks, Wi‑Fi, Bluetooth, hard drives and laptop internals. Good knowledge of Dell products.

Keen learner, able to apply new technologies and methods as they become available.

• Install, configure, maintain and troubleshoot user workstations and laptops on company infrastructure.
• Ensure correct software is loaded onto the user’s machine before delivery.
• Use Intune and understand its processes and general functionality.
• Provide front line desktop support via chat support or Jira Service Management initiated requests.
• Troubleshoot problems via Teams and remote desktop technologies.
• Monitor company infrastructure and escalate alerts on systems like Grafana, Kibana and Nagios.
• Support Office 365, Exchange on‑prem and Exchange Online.
• Administer Microsoft Entra and Active Directory; manage user rights via group membership.
• Support corporate and call centre applications; troubleshoot and escalate issues.
• Work with Windows 10/11 and macOS; diagnose and fix hardware problems and replace parts as needed.
• Work with printers, networks, Wi‑Fi, Bluetooth, hard drives and laptop internals; possess Dell product knowledge.
• Demonstrate keen willingness to learn and apply new technologies as they become available.

• IT Qualification in A+ and AZ-900
• Minimum of 2 years’ experience in IT, preferably in a desktop support environment
• Valid driver’s license and own vehicle
• Ability to work shifts
• Strong verbal and written communication skills; ability to convey complex ideas clearly and effectively
• Experience working in cross-functional teams with a focus on shared goals
• Expertise in managing multiple projects simultaneously and delivering on time
• Exceptional attention to detail and commitment to high-quality outputs
• Adaptability to changing environments and priorities