Senior Application Support

Senior Application Specialist

The primary responsibility of the Senior Application Specialist is to further provide all necessary assistance for maintenance, installation of software applications to support thedaily business and optimize constantly the current business processes. It includesperformance optimization, update installation, troubleshooting actions.including the peripheric solutions. Further development of process including the development of scripts is also part of the scope. The person must have the ability to work as part of a team within IT as well as in collaboration with end-users by taking over user request and issues solving activities.

Hemust be able to understand requirements, design and document appropriate solution sand contribute to implement them if required to satisfy the users’ needs. The successful applicant will work with international development and IT Operation and Support team for financial solution. Experience working with Agile and Dev Opsmethodologies would be preferable.

• Maintenance and support of the Applications landscape including reporting solution / interface
• Ensure adherence to change management and release management procedures
• Working closely with other team members and end users
• Contribution of releases in collaboration with development teams
• Support the development of customer centric systems and processes in collaboration with other business teams to deliver best in class customer experiences
• Ensure the application support included front end, middle ware and back-end system.
• Close attention to detail and diagnostic skills / ability to logically think problems through to a final resolution
• Participate actively to testing phase for new application development, enhancement.

• A minimum of 5 or more years’ experience in the field of IT application support,in financial sector.
• A concrete experience in the execution of Change and Release Management
• A solid general understanding of IT (e.g. Applications landscape components and business applications) and experience with the support and operation or engineering of IT services
• Knowledge in Core Banking solution like (Olympic Banking System) is advantage
• Experience in tolls like (SWIFT, FIX etc)
• Experience with enterprise reporting tools like SSRS and financial reporting applications like Abacus.
• Experience with ticketing tools like Service Now is an advantage
• Capacity to understand / create scripting (Linux/Solaris, Power shell, …)
• Experience in SQL / PL SQL is advantageous.
• Experience in FTP, SFTP solutions like Globalscape is advantageous.
• Process design and implementation experience
• Continuous improvement mindset
• Ability to clearly communicate to both technical and business stakeholders.
• Fluent communication skills in English – both written and verbally, German and/or French advantageous