Intermediate ServiceNow Platform Engineer – ITOM

The ITOM Intermediate Platform Engineer supports and enhances the Service Now ITOM product suite within the Group Technology & Transformation segment.

Responsibilities include implementing and operating Service Now ITOM Visibility (Discovery, Service Mapping, Agent Client Collector) and ITOM Health (Event Management, Metric Intelligence, Health Log Analytics), and related integrations for proactive, service‑aware operations.

The engineer ensures CMDB accuracy, integrates monitoring tools, reduces alert noise through AIOps, and improves triage and remediation processes in Service Operations Workspace.

The role works closely with SRE/Operations, Application Owners, and ITSM teams.

• Minimum 3 years hands‑on experience with at least three ITOM applications:
  Discovery, Service Mapping, Event Management, Orchestration, Cloud Management
• Strong understanding of CI classes, relationships, reconciliation, and CMDB data integrity
• Ability to design, build, and maintain patterns, probes, sensors, workflows, and event rules
• MID Server configuration and troubleshooting
• API integrations (REST/SOAP) and third‑party monitoring tool integrations (e.g., Solar Winds, Dynatrace)
• JavaScript, Glide API;
  Power Shell/Python (advantage)
• Networking fundamentals: TCP/IP, DNS, SNMP
• OS basics:
  Windows & Linux administration
• Cloud concepts: AWS, Azure, Google Cloud (certifications advantageous)
• Event rules, alert correlation, and ITIL‑aligned event management.