SAP AMS Analyst

Company Description

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of out performance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

• Provide support to SAP AMS Team by solving SAP‑related user requests, smaller projects and change requests, advising key users on SAP best practices, customizing and developing within the SAP ECC modules N/N.
• Provide ITIL based user support using Ticket system.
• SOx compliance.
• Configuration, development on and maintenance of our SAP system.
• Take care of application support, change management, enhancements, legal/fiscal changes and new process requirements.
• Member of the ERP SAP AMS Team providing the specific business‑as‑usual functionalities.
• Resolve assigned tickets within SAP AMS specific SLAs.
• Cooperate with internal and external resources.
• Work with and guide internal users and consultants in support cases and projects.
• Produce and maintain appropriate documentation on specific processes, customizations, enhancements, etc.
• Train key users on usage of SAP’s functions.
• Take all necessary activity to achieve business goals within the department, while respecting all existing procedures and rules regarding the quality of work, protection at work and environmental protection.

Business or Computer Science degree at University level or equivalent. An accounting degree and/or accreditation is a distinct advantage.

Deep knowledge of SAP module N/N and ITIL based user support.

• Several years of experience in supporting SAP applications, able to analyze business process requirements and specify/propose solutions, experience in international projects, team player, flexible.
• Worked in an international SAP AMS environment compliant to SOX.
• Experience with ITIL processes and ticket‑based working.
• Worked with business users and understand business terms and conditions.
• Has a manufacturing background with complex multiple ERP system support function.