Associate Solutions Architect

Associate Solutions Architect

Location:

Cape Town, Western Cape

Job Type: Full-Time, On-Site

Salary: R25,000 – R30,000 CTC per month

Our client is a technology consultancy that helps organizations transform through digital solutions, automation, artificial intelligence (AI), and modern ways of working. They partner with customers to improve business processes through innovative technology solutions.

This is an excellent opportunity for a customer-focused technology professional who enjoys working with clients, understanding business challenges, designing practical technology solutions, and supporting successful implementations. The role combines business analysis, solution design, customer engagement, and technology implementation, making it ideal for someone looking to build a career in solution architecture.

• Participate in customer discovery workshops and requirements gathering sessions.
• Understand customer business processes, challenges, and objectives.
• Translate business requirements into practical workflow and system recommendations.
• Document business requirements, processes, and solution designs.
• Assist in preparing Statements of Work and project documentation.

• Configure and implement technology solutions across supported platforms.
• Build workflows, automations, and operational processes.
• Support implementation projects alongside the delivery team.
• Perform testing and quality assurance.
• Assist customers during onboarding and implementation.

• Build strong relationships with customers.
• Participate in customer meetings and workshops.
• Provide recommendations and guidance to customers.
• Support user adoption and change management.
• Identify opportunities to improve customer outcomes.

• Continuously develop knowledge across modern technology platforms.
• Participate in training and certification programmes.
• Keep up to date with emerging technologies, AI, and automation.
• Share knowledge and contribute to internal best practices.

• Assist sales teams during discovery and solution scoping.
• Support solution demonstrations where required.
• Contribute to implementation estimates and delivery approaches.
• Identify opportunities to provide additional value to existing customers.

• Maintain accurate project documentation.
• Ensure delivery standards and best practices are followed.
• Support continuous improvement initiatives and internal knowledge sharing.

• 2–4 years' experience in consulting, solution delivery, business analysis, CRM, SaaS implementation, or a related technology field.
• Strong written and verbal communication skills.
• Comfortable engaging directly with customers and stakeholders.
• Excellent analytical and problem-solving skills.
• Ability to manage multiple priorities and deadlines.
• Strong attention to detail and process-oriented thinking.
• Ability to learn new technologies quickly.
• Based in Cape Town or willing to commute.