Support Technician

Roles Description

Sportable is a sports data company that makes hardware and sells data. We are an innovative, forward thinking tech start-up that is revolutionising how we view, understand, and interact with live sport today. With rugby being our beachhead market, we are working with top teams and manufacturers, developing state of the art hardware and wearable devices that enable sport specific data to be collated in real time.

Our expert team of sport scientists, engineers and software developers are working alongside some of the biggest names in broadcasting to bring this innovative technology to the masses and cultivate fan engagement.

• Providing 1st line IT support and troubleshooting of all the Sportable’s systems and products.
• Raising and assigning incidents when systems, devices or product issues are identified.
• Maintaining the knowledge base, with the help of subject matter experts (SME), including the following domains:
  • IT and Networking
  • Product
  • Engineering (backend and hardware)
  • Content Delivery
  • Field Operations
• Providing pre/post‑match day remote support for field operations team.
• Coordinate with the technical SME teams to drive product and system continuous improvements.
• Following policies and procedures for technical operations to maintain consistency of service.
• Monitoring and maintaining technical systems to ensure optimal performance.
• Managing the deployment and maintenance of technical equipment and software.
• Interfacing with other departments to ensure technical operations is aware of all deliverables.
• Engaging with technical teams in high priority or repeatable issues to support Root Cause Analysis (RCA) providing input as required.

• Minimum 1 year experience in similar technical operations or IT support role.
• Excellent time management.
• Problem solver.
• Attention to detail.
• Stakeholder Management Skills.
• Understanding of the Incident Management process.
• Ability to act as the first point of triage and escalation for all incidents.
• Understanding of networking (ethernet, fibre, DHCP, Firewalls, Switches, Routers, Wireless links, VLANs).
• Basic Network debugging (ping, trace route, Wireshark).
• Understanding or experience with cloud tooling.
• Experience supporting desktops/laptops, and network attached devices.
• Experience working in a team-oriented, collaborative environment.

• Data Analysis.
• Willingness to learn new skills.
• Basic scripting skills (batch / python / bash).
• Knowledge of Linux operating systems.

• Tech Ops Lead

• Client Delivery
• Product Team
• Hardware & Firmware Teams
• Engineering Teams

• Generous annual leave - 21 days holiday excluding bank holidays
• Pension Salary Sacrifice - 3% employer pension contribution
• Opportunity for global collaboration

Sportable is a committed equal opportunities employer, and we welcome applications from disabled candidates, and those from minority ethnic backgrounds.