Cross Technology Managed Services Engineer; L3

Overview

The Managed Services Cross Technology Engineer (L3) is a seasoned engineering role, responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients and ensures zero missed service level agreement conditions.

The engineer manages tickets of high complexity, conducts advanced tasks, and provides resolution to a diverse range of complex problems while coaching and mentoring junior team members across functions. The role focuses across multiple technology domains such as Cloud, Security, Networking, Applications, and Collaboration and may also support project work as required.

• Design, deploy, configure, and maintain hybrid infrastructure platforms spanning Microsoft Azure, VMware virtualization, enterprise storage, backup, and networking technologies.
• Build, manage, and optimize Azure environments using Infrastructure as Code methodologies, including Terraform, Bicep, ARM templates, Power Shell, and Azure CLI.
• Deploy and administer Azure infrastructure services such as Azure Virtual Machines, Virtual Networks, Azure Storage, Azure Backup, Azure Site Recovery, Managed Disks, Azure Files, and Platform‑as‑a‑Service offerings.
• Design and manage CI/CD pipelines through Azure Dev Ops and Git Hub Actions to automate infrastructure provisioning, configuration management, and operational processes.
• Administer, maintain, and support VMware vSphere, vCenter, ESXi, vSAN, and Site Recovery Manager environments.
• Manage enterprise storage platforms including Net App, Dell EMC, Pure Storage, and other SAN/NAS solutions, ensuring performance, availability, and scalability.
• Configure and support Fibre Channel SAN environments, including storage networking, zoning, multipathing, HBA management, and SAN switch administration.
• Implement and support backup and disaster recovery solutions utilizing Veeam, Azure Backup, Azure Site Recovery, Rubrik, and Zerto technologies.
• Monitor cloud and on‑premises infrastructure using Azure Monitor, Log Analytics, Application Insights, and enterprise monitoring solutions.
• Investigate and resolve complex cross‑technology incidents involving cloud, virtualization, storage, backup, networking, and security platforms.
• Perform root cause analysis and develop permanent corrective actions to improve platform stability and service reliability.
• Implement infrastructure governance and security controls using Azure Policy, RBAC, Microsoft Defender for Cloud, and industry best practices.
• Participate in cloud migration and modernization projects, including VMware‑to‑Azure migrations and hybrid cloud solution implementations.
• Continuously identify opportunities for automation, operational improvement, standardization, and cost optimization.
• Mentor and coach Level 2 engineers on Azure cloud technologies, virtualization, storage, backup, and automation best practices.
• Lead technical infrastructure projects and deliver solutions within agreed timelines, quality standards, and client expectations.

• Cloud and Automation
  • Strong hands‑on experience with Microsoft Azure infrastructure and platform services.
  • Experience deploying infrastructure using Terraform, Bicep, ARM templates, Azure Dev Ops, Git Hub Actions, Power Shell, and Azure CLI.
  • Understanding of cloud architecture principles, including scalability, high availability, resilience, security, and disaster recovery.
  • Experience with Azure governance, policy management, RBAC, monitoring, and cost optimization.
• Virtualization
  • Strong experience administering VMware vSphere, vCenter, ESXi, vSAN, and Site Recovery Manager environments.
  • Understanding of hybrid cloud integration between VMware and Microsoft Azure.
• Storage and SAN
  • Strong knowledge of enterprise storage platforms such as Net App ONTAP, Dell EMC Unity, Power Max, Pure Storage, and HPE Storage Solutions.
  • Experience with Fibre Channel SAN fabrics, Brocade Fibre Channel switches, SAN zoning, LUN…