Data Analyst BPO

Creating purposeful careers as we build the future of contact centre solutions

Location:
Cape Town
Reports to:
Head of Operations

We’re looking for a highly analytical and forward-thinking BPO Data Analyst to lead our data strategy across Management Information (MI), Business Intelligence (BI), and Business Analysis (BA)—with a strong focus on dialler data management and segmentation.

This role is pivotal in driving our digital transformation journey, enabling smarter decisions and operational excellence across all campaigns. You’ll work closely with the dialler team to ensure data is optimised, segmented, and aligned to campaign goals—maximising contact rates and performance outcomes.

• Build and manage centralised reporting systems across recruitment, training, QA, operations, and finance.
• Deliver real-time dashboards and performance insights to leadership.
• Lead BI initiatives to support strategic planning and forecasting.
• Analyse business processes and recommend data-driven improvements.
• Own the dialler data strategy—from monthly performance reviews with the dialler team to segmentation, cleansing, and upload preparation.
• Ensure dialler data is accurately segmented for optimal campaign targeting and compliance.
• Collaborate with operations and dialler teams to align data strategies with campaign objectives.
• Drive digital transformation through AI, automation, and cloud-based solutions.

• 5+ years in data analytics, BI, or business analysis (BPO/contact centre experience preferred).
• Strong skills in Power BI, Tableau, or Zoho Analytics.
• Advanced SQL and experience with data warehousing/ETL.
• Experience working with dialler systems and campaign data segmentation.
• Excellent communication and stakeholder engagement skills.

• Competitive salary + performance-based incentives
• Purpose-driven, dynamic work environment
• Opportunities to lead strategic initiatives
• Exposure to global clients and cutting-edge tech
• Career growth and flexible working options

Join Call Force and help shape the future of data, technology, and performance in the BPO industry.

• Business Analysis
• Business Process Outsourcing (BPO)
• Data Analysis
• Data Mining
• Data Review
• Data Trends
• ETL (Extract Power BI SQL Tableau Software)