Principal - SAP Case Management; CM Functional Analyst

Key Responsibilities

• Configure and implement SAP Case Management (CM) solutions.
• Perform system testing, unit testing, and support user acceptance activities.
• Compile Functional Specifications and solution documentation.
• Facilitate workshops with business stakeholders to gather and analyse business requirements.
• Analyse current (AS-IS) business processes and document future-state (TO-BE) processes.
• Lead and participate in solution design workshops and provide guidance to junior functional analysts.
• Collaborate with solution architects and integration specialists to deliver end-to-end SAP solutions.
• Ensure solution designs comply with organisational architecture standards and policies.
• Configure SAP solutions and perform unit testing.
• Coordinate and execute testing of RICEFW developments with technical teams.
• Develop, document, and execute test scenarios, test plans, and regression testing aligned to business requirements.
• Log, prioritise, and resolve testing defects within project timelines.
• Deliver Train-the-Trainer (TTT) sessions and support end-user knowledge transfer.
• Support data classification, validation, migration, and defect resolution activities.
• Provide technical input for system sizing and capacity planning.
• Deliver Level 3 production support and problem resolution during post-go-live.
• Conduct knowledge transfer and handover to operational support teams.
• Identify, manage, and mitigate project risks and issues.
• Support the Project Manager with project planning, deliverables, and timeline.

Qualifications Required

• SAP Case Management (CM) Certification.

Experience Required

• Minimum 8+ years of SAP experience.
• Extensive experience in SAP PSRM Case and Records Management implementations (e.g., DAMS).
• Proven experience in multiple SAP Case Management implementation projects.

Core Skills

• SAP Case Management (CM) system configuration and setup.
• Business analysis and solution implementation.
• Project execution and delivery.

Mandatory Requirements

• Minimum 8+ years of SAP experience.
• Relevant SAP PSRM Case and Records Management experience.
• Multiple SAP Case Management implementation projects.

Preferred Requirements

• Previous City of Cape Town experience will be advantageous.
• Candidates residing in Cape Town are strongly preferred.

Special SAP Knowledge

• Generic Case Framework in SAP ECC.
• Integration between SAP ECC, SAP Portal, SAP UI5 Mobile, and SAP BW/4
  
  HANA.
• SAP RE-FX module, specifically SAP LUM.
• SAP Master Data configuration (setting up Parties).
• Case-to-Finance integration.
• Case subcomponents.
• Case Activity Log.