IT Technical Support Intern – Retail Tech; WIL

BUILD YOUR FUTURE. BUILD YOUR TECHNICAL EXPERTISE.

We have an exciting opportunity for you to gain practical workplace experience through the homechoice Work Integrated Learning (WIL) Internship Programme for a period of 18 months.

If technology, problem-solving, and providing technical support within a dynamic retail environment excite you, then this opportunity is for you. As an IT Technical Support Intern, you will work closely with our experienced IT team based at the homechoice Head Office in Cape Town, gaining valuable hands‑on experience while completing your Work Integrated Learning requirements.

• Gaining an understanding of IT Technical Support within a retail and customer-focused environment.
• Assisting with first-line technical support for end users across the business.
• Providing support with the installation, configuration, and maintenance of desktops, laptops, printers, mobile devices, and related equipment.
• Logging, tracking, and escalating IT support requests.
• Supporting user account administration and system access requests.
• Assisting with hardware and software troubleshooting.
• Maintaining IT asset records and supporting equipment deployments.
• Providing general administrative support within the IT department.
• Supporting various IT projects and technology initiatives.

• Relevant completed N6 National Certificate (related IT qualification)
• Completed practical subjects requiring Work Integrated Learning (WIL) to obtain a National Diploma.
• Basic computer literacy and a passion for technology.
• Good communication and problem-solving skills.
• Ability to work effectively within a team environment.
• Required Documents