Delivery Manager

• Lead, facilitate, and coach agile/lean practices within global teams, embedding these practices and helping define standards such as Jira workflows and ceremonies.
• Support, coach, and advise both newly formed and experienced, self-organized teams to promote a culture of accountability.
• Provide guidance to wider stakeholders on agile/lean/delivery principles and methodologies.
• Mentor team members and contribute to delivery strategies
• Manage the end-to-end delivery of projects, enhancements, and new client launches on the Ten Platform.
• Ensure alignment with business objectives, timelines, and budgets for all deliverables.
• Serve as the primary liaison between Product, Engineering, Support, and Business teams, ensuring clarity on delivery expectations and timelines.
• Identify, assess, and mitigate risks and issues proactively.
• Collaborate across the organisation to align delivery roadmaps, balancing dependencies between agile and waterfall projects.
• Manage site configurations on new and existing clients using a CMS application like Django CMS.
• Run important sessions such as kick-offs and retrospectives.
• Collaborate with product managers, business stakeholders, and technical teams to define project/enhancement scope and deliverables.
• Provide regular and clear project reporting to stakeholders, defining and owning delivery reporting standards.
• Promote transparency and communication across all teams, handling escalations and resolving organisational impediments.
• Drive a culture of continuous improvement by evaluating and enhancing delivery processes to boost efficiency, scalability, and team performance.
• Reinforce agile/lean best practices in day-to-day operations and champion a culture of innovation.

• 2+ years experience of managing the delivery of digital projects
• Experience in creating and managing digital product specifications (user stories, acceptance criteria etc)
• Experience with a Content Management System (CMS) application
• Experience in using JIRA and AGILE methodology
• A process driven, methodical and detail orientated mind
• Strong communication and collaboration skills, able to coordinate cross-functional teams
• Ability to work in a fast-paced environment and motivated by delivering results
• Commercial acumen
• Experience with Django CMS (preferred)
• Experience in the travel industry (preferred)

Demonstrates expertise in Agile and Lean methodologies, with a strong focus on project delivery management, stakeholder communication, and team collaboration. Proficient in using JIRA and CMS applications like Django CMS to enhance project efficiency and drive continuous improvement.

• Agile Methodology
• JIRA Management
• Django CMS Experience
• Digital Project Delivery
• Stakeholder Communication

• Project Management
• User Story Creation
• Acceptance Criteria Development
• Risk Assessment
• Delivery Reporting Standards

• Strong Communication
• Collaboration Skills
• Detail Oriented
• Process Driven
• Cultural Accountability

• Digital Projects
• Travel Industry
• Agile Practices
• Lean Practices
• Continuous Improvement

• JIRA
• Django CMS