Technical Customer Success Manager
Job in
Cape Town, 7100, South Africa
Listed on 2026-07-30
Listing for:
Pronel Personnel
Full Time
position Listed on 2026-07-30
Job specializations:
-
IT/Tech
Technical Support, AI Engineer (Applied/Software), HelpDesk/Support
Job Description & How to Apply Below
Location:
Cape Town, Ballito, or Pretoria
Are you passionate about AI and helping clients succeed? We're looking for a Technical Customer Success Manager to own the client journey from implementation through expansion, ensuring customers maximize the value of our AI platform. You'll work independently, make informed decisions, and take ownership of delivering exceptional outcomes.
What You'll Do- Own the end-to-end technical client onboarding and success journey
- Lead implementations and ensure seamless AI platform integration
- Act as the technical liaison between clients and our engineering team
- Identify growth opportunities and drive adoption of new platform features
- Deliver technical training, product demonstrations, and troubleshooting support
- Build and refine scalable technical processes
- Strong technical foundation with hands-on AI/ML or conversational AI experience
- High level of initiative—you proactively solve problems and take ownership
- Excellent communication skills, with the ability to explain complex technical concepts clearly
- 3+ years' experience in a technical customer success role
- Direct experience with AI or SaaS platforms
- Experience with voice systems, chatbots, or conversational AI
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×