Developer II | Retail IT | Retail IT Operations

Job Summary

We are looking for a detail-oriented developer with hands-on technical experience and a strong service mindset. The ideal candidate is comfortable in a fast-paced operations environment, responds calmly under pressure, and enjoys solving operational problems through automation, better tooling, and improved observability.

This is an opportunity to join Retail IT Operations — a team dedicated to improving stability, security, efficiency, observability, and resilience for Retail IT systems’ infrastructure.

As a Developer, you will combine operational support with technical delivery. You will work independently on operational tasks, contribute to larger initiatives, and collaborate with feature/domain and infrastructure teams across IT.

The team is also investing heavily in observability maturity and resilience engineering so we are looking for someone who can grow with that direction.

• Production and environment support:
  Provide production and non-production support for Retail applications and infrastructure, including incident response, alert triage and scheduled 24/7 standby for critical outages
• Investigate issues, perform root-cause analysis, coordinate resolution across teams, and document outcomes and mitigations
• Ensure development environments remain stable and available for Retail IT teams
• Change, release, and resilience:
  Participate in change management and support release deployments for Retail IT teams
• Contribute to resilience engineering — disaster recovery/AZ failover, capacity and availability improvements
• Platform engineering and automation:
  Deliver infrastructure-as-code and automation solutions that reduce manual effort and improve consistency
• Implement platform improvements across monitoring, alerting, observability, patching, vulnerability remediation, cost/stability, and environment engineering
• Proactively reduce repeat support effort through better monitoring, alerts, automation, and process fixes
• Adhere to data security and compliance with involvement and improvements in monthly database masking and restores
• Engineering quality, security, and knowledge:
  Contribute to code reviews and follow Retail IT engineering standards
• Apply security considerations in design, implementation, and operational change — including patching and vulnerability remediation
• Document runbooks, SOPs, and knowledge-base articles; support onboarding of new team members and maintain shared operational documentation
• Participate in team ceremonies, contribute to the backlog, and collaborate professionally with dev/feature teams, infrastructure, vendors and other stakeholders

• At least 2 years experience in IT operations, platform engineering, or software development with production support exposure
• Practical experience with incident management and structured troubleshooting
• Working knowledge of Linux and Windows servers, networking fundamentals, and common Retail IT infrastructure
• Experience with SQL Server (queries and basic administration)
• Familiarity with AWS, Terraform, Ansible, load-balancing, Kubernetes, microservices and distributed application architectures
• Advantageous: understanding of system integration patterns, including RESTful services and RabbitMQ
• Observability and reliability:
  Familiarity with monitoring and observability tools
• Experience with metrics, logging, and tracing concepts; practical use of tools such as Grafana, Prometheus, Open search, Open Telemetry, Cloudwatch and Pager Duty
• Interest in growing observability and SRE practices
• Automation and delivery:
  Ability to write and maintain scripts and automation (bash/powershell)
• Experience with CI/CD pipeline concepts
• Experience delivering operational or platform changes through repeatable, reviewable workflows
• Security:
  Awareness of secure configuration, patching, and vulnerability remediation in operational environments
• Ability to consider security implications in infrastructure and automation work; familiarity with organisational security standards
• Ways of working:
  Clear verbal and written communication with technical and non-technical stakeholders
• Strong attention to detail and problem-solving skills
• Methodical approach; ability to balance reactive support with proactive improvement work
• Planning, organisational, and time management skills

• Relevant IT or Computer Science qualification (diploma or degree)
• Strong academic performance

Location:

Cape Town

Closing Date: 26 August 2026